23
NPS
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Wintrust Financial Corporation
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About Wintrust Financial Corporation's Brand
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Wintrust Financial Corporation NPS
Wintrust Financial Corporation's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Wintrust Financial Corporation's customers would recommend using the product based on a scale of -100 to 100.
Wintrust Financial Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Wintrust Financial Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -20 | Sep 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 15 | Jan 2024 | 15 |
Mar 2024 13 | Mar 2024 | 13 |
May 2024 22 | May 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wintrust Financial Corporation Customer Reviews
Out of the 2 Wintrust Financial Corporation customer reviews 2 were positive and 0 were constructive. Wintrust Financial Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wintrust Financial Corporation Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Wintrust Financial Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wintrust Financial Corporation Product Quality
3.8/5
Wintrust Financial Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wintrust Financial Corporation Product Information
Wintrust Financial Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.wintrust.com
Wintrust Financial Corporation Pricing
Wintrust Financial Corporation ROI & Value For Money
3.8/5
Wintrust Financial Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wintrust Financial Corporation Customer Satisfaction (CSAT)
Wintrust Financial Corporation Customer Satisfaction (CSAT) Score
86 / 100
Wintrust Financial Corporation has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wintrust Financial Corporation Customer Service
3.5/5
Wintrust Financial Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Wintrust Financial Corporation's Customer Service
Website
http://www.wintrust.com
Wintrust Financial Corporation as an Employer
3.7/5
Wintrust Financial Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Wintrust Financial Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wintrust Financial Corporation scored a 23 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Wintrust Financial Corporation would recommend the brand to a friend. ENPS measures how likely Wintrust Financial Corporation employees would recommend working at Wintrust Financial Corporation to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
