40
NPS
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Wipfli
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About Wipfli's Brand
"Wipfli provides tax, audit, accounting and business consulting services."
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Wipfli NPS
Wipfli's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Wipfli's customers would recommend using the product based on a scale of -100 to 100.
Wipfli Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Wipfli NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Aug 2023 66 | Aug 2023 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wipfli Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Wipfli users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wipfli Product Quality
3.5/5
Wipfli has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wipfli's overall Product Quality score rated by its users and customers.
Wipfli Product Information
Wipfli’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.wipfli.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Business Services
Wipfli Pricing
Wipfli ROI & Value For Money
3.4/5
Wipfli has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Wipfli Customer Satisfaction (CSAT)
Wipfli Customer Satisfaction (CSAT) Score
80 / 100
Wipfli has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wipfli Customer Service
3.4/5
Wipfli has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Wipfli's Customer Service
Address
Milwaukee, WI
Website
http://www.wipfli.com/
Wipfli as an Employer
4.1/5
Wipfli has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Wipfli scored a 40 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Wipfli would recommend the brand to a friend. ENPS measures how likely Wipfli employees would recommend working at Wipfli to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
