-72
NPS
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Wirecard
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About Wirecard's Brand
Next-level business performance with our intelligent financial commerce platform.
Brand at a Glance
42%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Wirecard NPS
Wirecard's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Wirecard's customers would recommend using the product based on a scale of -100 to 100.
Wirecard Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Wirecard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2022 -60 | Nov 2022 | -60 |
Jan 2024 -67 | Jan 2024 | -67 |
Nov 2024 -71 | Nov 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wirecard Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Wirecard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wirecard Product Quality
2.4/5
Wirecard has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wirecard's overall Product Quality score rated by its users and customers.
Wirecard Product Information
Wirecard’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.wirecard.com
- Company Size
- 1,001-5,000 Employees
Wirecard Pricing
Wirecard ROI & Value For Money
2.4/5
Wirecard has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wirecard's overall ROI score rated by its users and customers.
Wirecard Customer Satisfaction (CSAT)
Wirecard Customer Satisfaction (CSAT) Score
40 / 100
Wirecard has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wirecard Customer Service
2.6/5
Wirecard has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Wirecard's overall Customer Service score rated by its users and customers.
About Wirecard's Customer Service
Address
Einsteinring 35, Aschheim, 85609 Afghanistan
Website
http://www.wirecard.com
Phone Number
7
Consumer vs. Employees
Wirecard scored a -72 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wirecard would recommend the brand to a friend. ENPS measures how likely Wirecard employees would recommend working at Wirecard to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
