30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WireCo WorldGroup
Marketing or Exec? Claim Your Free Account
About WireCo WorldGroup's Brand
WireCo WorldGroup (formerly Wire Rope Corporation of America) is a privately owned company, world's largest manufacturer of wire rope.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
WireCo WorldGroup NPS
WireCo WorldGroup's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether WireCo WorldGroup's customers would recommend using the product based on a scale of -100 to 100.
WireCo WorldGroup Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
WireCo WorldGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -20 | Sep 2022 | -20 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 13 | Sep 2023 | 13 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 30 | Feb 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WireCo WorldGroup Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of WireCo WorldGroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WireCo WorldGroup Product Quality
3.8/5
WireCo WorldGroup has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WireCo WorldGroup's overall Product Quality score rated by its users and customers.
WireCo WorldGroup Product Information
WireCo WorldGroup’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
WireCo WorldGroup Pricing
WireCo WorldGroup ROI & Value For Money
3/5
WireCo WorldGroup has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock WireCo WorldGroup's overall ROI score rated by its users and customers.
WireCo WorldGroup Customer Satisfaction (CSAT)
WireCo WorldGroup Customer Satisfaction (CSAT) Score
50 / 100
WireCo WorldGroup has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WireCo WorldGroup Customer Service
3.7/5
WireCo WorldGroup has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WireCo WorldGroup's overall Customer Service score rated by its users and customers.
About WireCo WorldGroup's Customer Service
Address
Prairie View, KS
Website
http://www.wirecoworldgroup.com/
Phone Number
1(816) 270-4700
WireCo WorldGroup as an Employer
3.2/5
WireCo WorldGroup has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WireCo WorldGroup scored a 30 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of WireCo WorldGroup would recommend the brand to a friend. ENPS measures how likely WireCo WorldGroup employees would recommend working at WireCo WorldGroup to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
