71
NPS
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Wittur
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About Wittur's Brand
Wittur Group is one of the world’s largest independent suppliers of components and solutions for the lift industry.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Wittur NPS
Wittur's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Wittur's customers would recommend using the product based on a scale of -100 to 100.
Wittur Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Wittur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Mar 2022 50 | Mar 2022 | 50 |
May 2023 66 | May 2023 | 66 |
Aug 2023 50 | Aug 2023 | 50 |
Dec 2023 60 | Dec 2023 | 60 |
Feb 2024 66 | Feb 2024 | 66 |
Apr 2024 71 | Apr 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wittur NPS by Gender
Wittur's NPS was rated 67 by Male customers on Comparably.
Male
67
Wittur's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Wittur's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wittur Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Wittur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wittur Customer Loyalty Score by Gender
Wittur's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Wittur Product Quality
3.8/5
Wittur has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wittur Product Information
Wittur’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://wittur.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Government & Legal
Hardware and Devices
Quick Insights into Wittur Product Quality
Wittur's Product Quality score was rated highest by Male customers.
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Ranked Wittur Product Quality the Highest
Wittur Product Quality Score by Gender
Wittur's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Wittur Pricing
Wittur ROI & Value For Money
4.1/5
Wittur has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Wittur ROI
Wittur's ROI score was rated highest by Male customers.
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Ranked Wittur ROI the Highest
Wittur ROI Score by Gender
Wittur's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Wittur Customer Satisfaction (CSAT)
Wittur Customer Satisfaction (CSAT) Score
75 / 100
Wittur has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wittur Customer Service
3.9/5
Wittur has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Wittur's Customer Service
Address
Germany
Website
http://wittur.com
Phone Number
49 351 40 44 0
Quick Insights into Wittur Customer Service
Wittur's Customer Service score was rated highest by Male customers.
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Ranked Wittur Customer Service the Highest
Wittur Customer Service Score by Gender
Wittur's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wittur.
Male
4/5
Female
N/A
Wittur as an Employer
Consumer vs. Employees
Wittur scored a 71 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Wittur would recommend the brand to a friend. ENPS measures how likely Wittur employees would recommend working at Wittur to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
