66
NPS
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Brand Page
WizeHive
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About WizeHive's Brand
WizeHive allows businesses to configure and deploy cloud-based solutions that help them organize, automate and streamline their activities.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
WizeHive NPS
WizeHive's Net Promoter Score (NPS) is a 66 with 76% Promoters, 14% Passives, and 10% Detractors. Net Promoter Score tracks whether WizeHive's customers would recommend using the product based on a scale of -100 to 100.
WizeHive Overall NPS
| 76% | Promoters |
|---|---|
| 14% | Passives |
| 10% | Detractors |
WizeHive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WizeHive NPS by Usage
WizeHive's NPS was rated the highest by customers who have used WizeHive's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
WizeHive Product Quality
4.3/5
WizeHive has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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WizeHive Product Information
WizeHive serves markets in the United States, Australia, Canada, and United Kingdom. WizeHive supports Web devices and offers products for small, medium, and large sized businesses.
WizeHive’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.wizehive.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Product Type
Accreditation Management Software
Grant Management Software
Academic Software
Association Management Software
Scholarship Management Software
WizeHive Pricing
WizeHive ROI & Value For Money
4.3/5
WizeHive has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock WizeHive's overall ROI score rated by its users and customers.
WizeHive Pricing Plans
WizeHive has a pricing structure that accommodates small, medium, and large businesses.
Who Uses WizeHive?
Small Businesses
Medium Businesses
Large Enterprises
WizeHive Customer Service
5/5
WizeHive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WizeHive's overall Customer Service score rated by its users and customers.
About WizeHive's Customer Service
Address
441 East Hector Street, Conshohocken, PA
Website
http://www.wizehive.com
Phone Number
215-259-8299
Consumer vs. Employees
WizeHive scored a 66 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of WizeHive would recommend the brand to a friend. ENPS measures how likely WizeHive employees would recommend working at WizeHive to a friend.
Net Promoter Score
66
NPS Score
| 76% | Promoters |
|---|---|
| 14% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
