-11
NPS
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Wizeline
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About Wizeline's Brand
Wizeline is a global product development company that helps its clients solve their biggest challenges with design and technology.
Brand at a Glance
50%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Wizeline NPS
Wizeline's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Wizeline's customers would recommend using the product based on a scale of -100 to 100.
Wizeline Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
Wizeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -34 | Aug 2020 | -34 |
Jan 2021 -27 | Jan 2021 | -27 |
Feb 2021 -30 | Feb 2021 | -30 |
Mar 2021 -24 | Mar 2021 | -24 |
Apr 2021 -18 | Apr 2021 | -18 |
Aug 2021 -18 | Aug 2021 | -18 |
Sep 2021 -21 | Sep 2021 | -21 |
Feb 2022 -16 | Feb 2022 | -16 |
May 2022 -16 | May 2022 | -16 |
Aug 2022 -12 | Aug 2022 | -12 |
Aug 2023 -8 | Aug 2023 | -8 |
Feb 2024 -11 | Feb 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wizeline NPS by Gender
Wizeline's NPS was rated 34 by Male customers on Comparably.
Male
34
Wizeline's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Wizeline's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wizeline NPS by Usage
Wizeline's NPS was rated -25 points by customers who have used Wizeline's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
Wizeline Customer Reviews
Out of the 2 Wizeline customer reviews 1 was positive and 1 was constructive. Wizeline customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Wizeline Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Wizeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wizeline Customer Loyalty Score by Gender
Wizeline's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wizeline.
Male
10%
Yes
Female
N/A
Yes
Wizeline Product Quality
3.8/5
Wizeline has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wizeline Product Information
Wizeline serves markets in the United States. Wizeline supports Web devices and offers products for small and medium sized businesses.
Wizeline’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://wizeline.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Business Services
Languages Supported
English
Product Type
Web Collaboration Software
Product Roadmap Software
Quick Insights into Wizeline Product Quality
Wizeline's Product Quality score was rated highest by customers who have used Wizeline's products/services for 1 to 2 Years.
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Ranked Wizeline Product Quality the Highest
Wizeline Product Quality Score by Gender
Wizeline's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wizeline.
Male
2.6/5
Female
N/A
Wizeline Product Quality Score by Usage
Wizeline's Product Quality score was rated 3.5 stars by customers who have used Wizeline's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wizeline Pricing
Wizeline ROI & Value For Money
3.7/5
Wizeline has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Wizeline Pricing Plans
Wizeline has a pricing structure that accommodates small and medium businesses. Starting from $20/month, Wizeline uses a subscription model and offers the following: Pro: $20 per user/month (billed annually) or $25 month-to-month for teams and complex projects..
Who Uses Wizeline?
Small Businesses
Medium Businesses
Quick Insights into Wizeline ROI
Wizeline's ROI score was rated highest by Male customers.
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Ranked Wizeline ROI the Highest
Wizeline ROI Score by Gender
Wizeline's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wizeline.
Male
3.8/5
Female
N/A
Wizeline Customer Satisfaction (CSAT)
Wizeline Customer Satisfaction (CSAT) Score
80 / 100
Wizeline has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wizeline Customer Service
3.9/5
Wizeline has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Wizeline's Customer Service
Address
San Francisco, CA 94104
Website
http://wizeline.com
Wizeline's Social Links
Quick Insights into Wizeline Customer Service
Wizeline's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Wizeline's Customer Service score.
Ranked Wizeline Customer Service the Highest
Wizeline Customer Service Score by Gender
Wizeline's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wizeline.
Male
4.3/5
Female
N/A
Wizeline as an Employer
4.7/5
Wizeline has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wizeline scored a -11 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Wizeline would recommend the brand to a friend. ENPS measures how likely Wizeline employees would recommend working at Wizeline to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 83% | Promoters |
|---|---|
| 7% | Passive |
| 10% | Detractors |
