30
NPS
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WizIQ
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About WizIQ's Brand
WizIQ is a SaaS-based online education platform, connecting educators and learners for live and self-paced courses.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
WizIQ NPS
WizIQ's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether WizIQ's customers would recommend using the product based on a scale of -100 to 100.
WizIQ Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
WizIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Apr 2023 30 | Apr 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WizIQ NPS by Usage
WizIQ's NPS was rated the highest by customers who have used WizIQ's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
WizIQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WizIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WizIQ Product Quality
4/5
WizIQ has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WizIQ's overall Product Quality score rated by its users and customers.
WizIQ Product Information
WizIQ serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. WizIQ supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
WizIQ’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WizIQ's product the highest. Reviewers from the Manufacturing and Machinery industry rated WizIQ the lowest at 3.3.
- Website
- http://www.wiziq.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into WizIQ Product Quality
WizIQ's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked WizIQ's Product Quality.
Ranked WizIQ Product Quality the Highest
Ranked WizIQ Product Quality the Lowest
WizIQ Product Quality Score by Usage
WizIQ's Product Quality score was rated the highest by customers who have used WizIQ's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WizIQ Product Quality Score by Industry
WizIQ's Product Quality score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WizIQ Pricing
WizIQ ROI & Value For Money
3.8/5
WizIQ has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WizIQ's overall ROI score rated by its users and customers.
WizIQ Pricing Plans
WizIQ has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses WizIQ?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into WizIQ ROI
WizIQ's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Education industry.
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Ranked WizIQ ROI the Highest
Ranked WizIQ ROI the Lowest
WizIQ ROI Score by Industry
WizIQ's ROI score was rated the highest by Education industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WizIQ Customer Satisfaction (CSAT)
WizIQ Customer Satisfaction (CSAT) Score
100 / 100
WizIQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WizIQ Customer Service
3.9/5
WizIQ has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock WizIQ's overall Customer Service score rated by its users and customers.
About WizIQ's Customer Service
Address
1101 Pemberton Hill Rd., Suite 101 Apex, N.C. 27502, Apex, NC
Website
http://www.wiziq.com
WizIQ as an Employer
2.4/5
WizIQ has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
WizIQ scored a 30 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of WizIQ would recommend the brand to a friend. ENPS measures how likely WizIQ employees would recommend working at WizIQ to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
