-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wizz Air
Marketing or Exec? Claim Your Free Account
About Wizz Air's Brand
Provider of airline services. The company offers low-cost air transportation services on scheduled short-haul and medium-haul point-to-point routes across Europe and into the Caucasus and the Middle East.
Brand at a Glance
64%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Wizz Air NPS
Wizz Air's Net Promoter Score (NPS) is a -12 with 32% Promoters, 24% Passives, and 44% Detractors. Net Promoter Score tracks whether Wizz Air's customers would recommend using the product based on a scale of -100 to 100.
Wizz Air Overall NPS
| 32% | Promoters |
|---|---|
| 24% | Passives |
| 44% | Detractors |
Wizz Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -6 | Jul 2024 | -6 |
Aug 2024 -11 | Aug 2024 | -11 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -10 | Oct 2024 | -10 |
Nov 2024 -9 | Nov 2024 | -9 |
Jan 2025 -11 | Jan 2025 | -11 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -10 | Mar 2025 | -10 |
Jun 2025 -12 | Jun 2025 | -12 |
Jul 2025 -11 | Jul 2025 | -11 |
Aug 2025 -13 | Aug 2025 | -13 |
Dec 2025 -12 | Dec 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wizz Air NPS by Gender
Female customers rated Wizz Air's NPS 74 points higher than Male customers.
Male
-18
Wizz Air's NPS was rated -18 by Male customers on Comparably.
32%
Promoters
18%
Passives
50%
Detractors
Female
56
Wizz Air's NPS was rated 56 by Female customers on Comparably.
67%
Promoters
22%
Passives
11%
Detractors
Wizz Air NPS by Ethnicity
Wizz Air's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Other 9 | Other | 9 |
Wizz Air NPS by Age
Wizz Air's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Wizz Air NPS by Usage
Wizz Air's NPS was rated the highest by customers who have used Wizz Air's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years -9 | 1 to 2 Years | -9 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Wizz Air Customer Reviews
Out of the 10 Wizz Air customer reviews 8 were positive and 2 were constructive. Wizz Air customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wizz Air Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Wizz Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wizz Air Customer Loyalty Score by Gender
Female customers rated Wizz Air's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wizz Air.
Male
71%
Yes
Female
80%
Yes
Wizz Air Customer Loyalty Score by Ethnicity
Wizz Air's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wizz Air.
74
out of 100
Caucasian
84
out of 100
Other
Wizz Air Customer Loyalty Score by Age
Wizz Air's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wizz Air.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 82% | 26-30 | 82% |
31-35 55% | 31-35 | 55% |
41-45 40% | 41-45 | 40% |
Wizz Air Customer Loyalty Score by Usage
Wizz Air's Customer Loyalty score was rated the highest by customers who have used Wizz Air's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wizz Air Customer Loyalty Score by Industry
Wizz Air's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Wizz Air Product Quality
3.3/5
Wizz Air has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wizz Air's overall Product Quality score rated by its users and customers.
Wizz Air Product Information
Wizz Air’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Wizz Air's product the highest. Reviewers from the Tech industry rated Wizz Air the lowest at 1.5.
- Website
- www.wizzair.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Wizz Air Product Quality
Wizz Air's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Wizz Air's Product Quality.
Ranked Wizz Air Product Quality the Highest
Ranked Wizz Air Product Quality the Lowest
Wizz Air Product Quality Score by Gender
Female customers rated Wizz Air's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wizz Air.
Male
3/5
Female
4/5
Wizz Air Product Quality Score by Ethnicity
Wizz Air's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wizz Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3.2 | Other | 3.2 |
Wizz Air Product Quality Score by Age
Wizz Air's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wizz Air.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
41-45 3.1 | 41-45 | 3.1 |
Wizz Air Product Quality Score by Usage
Wizz Air's Product Quality score was rated the highest by customers who have used Wizz Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wizz Air Product Quality Score by Industry
Wizz Air's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Wizz Air Pricing
Wizz Air ROI & Value For Money
3.4/5
Wizz Air has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wizz Air's overall ROI score rated by its users and customers.
Wizz Air Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from Wizz Air.
Quick Insights into Wizz Air ROI
Wizz Air's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Wizz Air's ROI score.
Ranked Wizz Air ROI the Highest
Ranked Wizz Air ROI the Lowest
Wizz Air ROI Score by Gender
Female customers rated Wizz Air's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wizz Air.
Male
3.1/5
Female
4.1/5
Wizz Air ROI Score by Ethnicity
Wizz Air's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wizz Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3.3 | Other | 3.3 |
Wizz Air ROI Score by Age
Wizz Air's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wizz Air.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
41-45 2.5 | 41-45 | 2.5 |
Wizz Air ROI Score by Usage
Wizz Air's ROI score was rated the highest by customers who have used Wizz Air's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wizz Air ROI Score by Industry
Wizz Air's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Wizz Air Customer Satisfaction (CSAT)
Wizz Air Customer Satisfaction (CSAT) Score
66 / 100
Wizz Air has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
41%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wizz Air Customer Satisfaction
Wizz Air's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Wizz Air's Customer Satisfaction.
Ranked Wizz Air Customer Satisfaction the Highest
Ranked Wizz Air Customer Satisfaction the Lowest
Wizz Air Customer Satisfaction Score by Gender
Female customers rated Wizz Air's Customer Satisfaction score 27 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wizz Air.
59 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 5% | |
Very Dissatisfied | 18% |
86 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Wizz Air Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wizz Air's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wizz Air.
72 / 100
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to Other
Wizz Air's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wizz Air.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
Wizz Air Customer Satisfaction Score by Age
Wizz Air's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wizz Air.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 67% |
Wizz Air Customer Satisfaction Score by Usage
Wizz Air's Customer Satisfaction score was rated the highest by customers who have used Wizz Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Wizz Air Customer Satisfaction Score by Industry
Wizz Air's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Wizz Air Customer Satisfaction Score by Industry",
"text": "Wizz Air's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Wizz Air's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Wizz Air's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "Wizz Air's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 84
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Wizz Air's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Wizz Air Customer Service
3.3/5
Wizz Air has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wizz Air's overall Customer Service score rated by its users and customers.
About Wizz Air's Customer Service
Address
, Budapest, 1103 Australia
Website
www.wizzair.com
Phone Number
7
Quick Insights into Wizz Air Customer Service
Wizz Air's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Wizz Air's Customer Service score.
Ranked Wizz Air Customer Service the Highest
Ranked Wizz Air Customer Service the Lowest
Wizz Air Customer Service Score by Gender
Female customers rated Wizz Air's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wizz Air.
Male
2.9/5
Female
4/5
Wizz Air Customer Service Score by Ethnicity
Wizz Air's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wizz Air.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3.3 | Other | 3.3 |
Wizz Air Customer Service Score by Age
Wizz Air's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wizz Air.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.9 | 31-35 | 2.9 |
41-45 2.5 | 41-45 | 2.5 |
Wizz Air Customer Service Score by Usage
Wizz Air's Customer Service score was rated the highest by customers who have used Wizz Air's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wizz Air Customer Service Score by Industry
Wizz Air's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Wizz Air as an Employer
2.2/5
Wizz Air has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Wizz Air scored a -12 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Wizz Air would recommend the brand to a friend. ENPS measures how likely Wizz Air employees would recommend working at Wizz Air to a friend.
Net Promoter Score
-12
NPS Score
| 32% | Promoters |
|---|---|
| 24% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
