17
NPS
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WME
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About WME's Brand
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
WME NPS
WME's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether WME's customers would recommend using the product based on a scale of -100 to 100.
WME Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
WME NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 57 | Feb 2022 | 57 |
May 2022 33 | May 2022 | 33 |
Sep 2022 9 | Sep 2022 | 9 |
Nov 2022 17 | Nov 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Jun 2023 13 | Jun 2023 | 13 |
Jul 2023 16 | Jul 2023 | 16 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 19 | Jan 2024 | 19 |
Mar 2024 19 | Mar 2024 | 19 |
Jun 2024 17 | Jun 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WME NPS by Gender
WME's NPS was rated 0 by Male customers on Comparably.
Male
0
WME's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
WME's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WME NPS by Age
WME's NPS was rated 100 points by customers ages 18-25 on Comparably.
WME NPS by Usage
WME's NPS was rated 100 points by customers who have used WME's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
WME Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of WME users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WME Customer Loyalty Score by Gender
WME's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
WME Customer Loyalty Score by Age
WME's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WME.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
WME Customer Loyalty Score by Usage
WME's Customer Loyalty score was rated 70% by customers who have used WME's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WME Product Quality
3.4/5
WME has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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WME Product Information
WME’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Content
Media
Sports & Entertainment
Quick Insights into WME Product Quality
WME's Product Quality score was rated highest by customers ages 18-25.
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Ranked WME Product Quality the Highest
WME Product Quality Score by Gender
WME's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
WME Product Quality Score by Age
WME's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WME.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
WME Product Quality Score by Usage
WME's Product Quality score was rated 5 stars by customers who have used WME's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WME Pricing
WME ROI & Value For Money
3.8/5
WME has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into WME ROI
WME's ROI score was rated highest by customers ages 18-25.
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Ranked WME ROI the Highest
WME ROI Score by Gender
WME's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
WME ROI Score by Age
WME's ROI score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WME.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
WME ROI Score by Usage
WME's ROI score was rated 5 stars by customers who have used WME's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WME Customer Satisfaction (CSAT)
WME Customer Satisfaction (CSAT) Score
64 / 100
WME has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WME Customer Satisfaction
WME's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked WME Customer Satisfaction the Highest
WME Customer Satisfaction Score by Gender
WME's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WME.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
WME Customer Satisfaction Score by Age
WME's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WME.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
WME Customer Satisfaction Score by Usage
WME's Customer Satisfaction score was rated 100 points by customers who have used WME's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WME Customer Service
3.6/5
WME has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About WME's Customer Service
Address
Beverly Hills, CA
Website
http://www.wmeentertainment.com
Quick Insights into WME Customer Service
WME's Customer Service score was rated highest by customers ages 18-25.
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Ranked WME Customer Service the Highest
WME Customer Service Score by Gender
WME's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WME.
Male
3.7/5
Female
N/A
WME Customer Service Score by Age
WME's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WME.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
WME Customer Service Score by Usage
WME's Customer Service score was rated 5 stars by customers who have used WME's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WME as an Employer
3.5/5
WME has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WME scored a 17 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of WME would recommend the brand to a friend. ENPS measures how likely WME employees would recommend working at WME to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
