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NPS
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Brand Page
WMF
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About WMF's Brand
Provider of cutlery, cookware, tableware and coffee machines worldwide. The company designs and provides coffee machines to restaurants, military mess halls and cruise ships.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
WMF NPS
WMF's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether WMF's customers would recommend using the product based on a scale of -100 to 100.
WMF Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
WMF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WMF Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WMF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WMF Product Quality
3.2/5
WMF has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WMF's overall Product Quality score rated by its users and customers.
WMF Product Information
WMF’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.wmf.com
- Company Size
- 5,001-10,000 Employees
WMF Pricing
WMF ROI & Value For Money
4/5
WMF has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WMF's overall ROI score rated by its users and customers.
WMF Customer Satisfaction (CSAT)
WMF Customer Satisfaction (CSAT) Score
50 / 100
WMF has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WMF Customer Service
4/5
WMF has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WMF's overall Customer Service score rated by its users and customers.
About WMF's Customer Service
Address
73312
Website
www.wmf.com
