4
NPS
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Wolfspeed
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About Wolfspeed's Brand
Wolfspeed provider of the most field-tested SiC and GaN Power and RF solutions in the world.
Brand at a Glance
58%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Wolfspeed NPS
Wolfspeed's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether Wolfspeed's customers would recommend using the product based on a scale of -100 to 100.
Wolfspeed Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
Wolfspeed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 80 | Sep 2022 | 80 |
Nov 2022 83 | Nov 2022 | 83 |
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 54 | Feb 2023 | 54 |
Mar 2023 30 | Mar 2023 | 30 |
Jun 2023 22 | Jun 2023 | 22 |
Aug 2023 27 | Aug 2023 | 27 |
Nov 2023 19 | Nov 2023 | 19 |
Jan 2024 22 | Jan 2024 | 22 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 4 | Nov 2024 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wolfspeed Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Wolfspeed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wolfspeed Product Quality
3.8/5
Wolfspeed has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Wolfspeed's overall Product Quality score rated by its users and customers.
Wolfspeed Product Information
Wolfspeed’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.wolfspeed.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Wolfspeed Pricing
Wolfspeed ROI & Value For Money
3.6/5
Wolfspeed has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Wolfspeed Customer Satisfaction (CSAT)
Wolfspeed Customer Satisfaction (CSAT) Score
84 / 100
Wolfspeed has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wolfspeed Customer Service
3.4/5
Wolfspeed has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wolfspeed's overall Customer Service score rated by its users and customers.
About Wolfspeed's Customer Service
Address
Durham, NC 27709
Website
http://www.wolfspeed.com/
Phone Number
+1 (919) 287-7888
Wolfspeed as an Employer
2.4/5
Wolfspeed has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Wolfspeed scored a 4 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Wolfspeed would recommend the brand to a friend. ENPS measures how likely Wolfspeed employees would recommend working at Wolfspeed to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
