100
NPS
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Wonderla Holidays
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About Wonderla Holidays' Brand
Operator of amusement parks. The company engages in operating two amusement parks under its own brand name in India.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Wonderla Holidays NPS
Wonderla Holidays's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wonderla Holidays's customers would recommend using the product based on a scale of -100 to 100.
Wonderla Holidays Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wonderla Holidays NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wonderla Holidays Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Wonderla Holidays users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wonderla Holidays Product Quality
3.8/5
Wonderla Holidays has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Wonderla Holidays' overall Product Quality score rated by its users and customers.
Wonderla Holidays Product Information
Wonderla Holidays’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.wonderla.com
- Company Size
- 1,001-5,000 Employees
Wonderla Holidays Pricing
Wonderla Holidays ROI & Value For Money
4/5
Wonderla Holidays has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Wonderla Holidays Customer Satisfaction (CSAT)
Wonderla Holidays Customer Satisfaction (CSAT) Score
100 / 100
Wonderla Holidays has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wonderla Holidays Customer Service
4/5
Wonderla Holidays has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wonderla Holidays's Customer Service
Address
Mysore Road, Bangalore, 562109
Website
www.wonderla.com
Phone Number
7
Wonderla Holidays as an Employer
Consumer vs. Employees
Wonderla Holidays scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Wonderla Holidays would recommend the brand to a friend. ENPS measures how likely Wonderla Holidays employees would recommend working at Wonderla Holidays to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
