47
NPS
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Brand Page
Wonderlic
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About Wonderlic's Brand
Wonderlic, Inc. is a privately held comp
Brand at a Glance
4.4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Wonderlic NPS
Wonderlic's Net Promoter Score (NPS) is a 47 with 60% Promoters, 27% Passives, and 13% Detractors. Net Promoter Score tracks whether Wonderlic's customers would recommend using the product based on a scale of -100 to 100.
Wonderlic Overall NPS
| 60% | Promoters |
|---|---|
| 27% | Passives |
| 13% | Detractors |
Wonderlic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 47 | Aug 2020 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wonderlic NPS by Usage
Wonderlic's NPS was rated 30 points by customers who have used Wonderlic's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
Wonderlic Product Quality
4.4/5
Wonderlic has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Wonderlic Product Information
Wonderlic serves markets in the United States. Wonderlic supports Web devices and offers products for small, medium, and large sized businesses.
Wonderlic’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.wonderlic.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Languages Supported
English
Product Type
Recruitment Software
Pre-employment Testing Software
Wonderlic Pricing
Wonderlic ROI & Value For Money
4.2/5
Wonderlic has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Wonderlic Pricing Plans
Wonderlic has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Wonderlic?
Small Businesses
Medium Businesses
Large Enterprises
Wonderlic Customer Service
5/5
Wonderlic has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Wonderlic's Customer Service
Address
400 Lakeview Parkway, Suite 200, Vernon Hills, IL
Website
http://www.wonderlic.com
Phone Number
8476809492
Wonderlic as an Employer
2.6/5
Wonderlic has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Wonderlic scored a 47 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Wonderlic would recommend the brand to a friend. ENPS measures how likely Wonderlic employees would recommend working at Wonderlic to a friend.
Net Promoter Score
47
NPS Score
| 60% | Promoters |
|---|---|
| 27% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
