-10
NPS
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Wonderschool
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About Wonderschool's Brand
We work with experienced educators and childcare providers to help them start their own childcares or preschools out of their homes.
Brand at a Glance
85%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Wonderschool NPS
Wonderschool's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Wonderschool's customers would recommend using the product based on a scale of -100 to 100.
Wonderschool Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Wonderschool NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 -33 | Aug 2020 | -33 |
Mar 2021 -50 | Mar 2021 | -50 |
May 2021 -20 | May 2021 | -20 |
Jan 2022 15 | Jan 2022 | 15 |
Apr 2022 25 | Apr 2022 | 25 |
Nov 2022 11 | Nov 2022 | 11 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -9 | Sep 2023 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wonderschool NPS by Usage
Wonderschool's NPS was rated -60 points by customers who have used Wonderschool's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Wonderschool Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Wonderschool users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wonderschool Customer Loyalty Score by Usage
Wonderschool's Customer Loyalty score was rated 82% by customers who have used Wonderschool's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wonderschool Product Quality
2.8/5
Wonderschool has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Wonderschool Product Information
Wonderschool’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.wonderschool.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Marketplaces
Quick Insights into Wonderschool Product Quality
Wonderschool's Product Quality score was rated highest by customers who have used Wonderschool's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wonderschool's Product Quality.
Ranked Wonderschool Product Quality the Highest
Wonderschool Product Quality Score by Usage
Wonderschool's Product Quality score was rated 1.5 stars by customers who have used Wonderschool's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wonderschool Pricing
Wonderschool ROI & Value For Money
2.7/5
Wonderschool has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Wonderschool ROI
Wonderschool's ROI score was rated highest by customers who have used Wonderschool's products/services for Less than 1 Year.
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Ranked Wonderschool ROI the Highest
Wonderschool ROI Score by Usage
Wonderschool's ROI score was rated 1.5 stars by customers who have used Wonderschool's products/services for Less than 1 Year.
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Wonderschool Customer Satisfaction (CSAT)
Wonderschool Customer Satisfaction (CSAT) Score
60 / 100
Wonderschool has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wonderschool Customer Service
2.8/5
Wonderschool has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Wonderschool's Customer Service
Address
3001 19th St, San Francisco, CA 94110
Website
http://www.wonderschool.com
Wonderschool's Social Links
Quick Insights into Wonderschool Customer Service
Wonderschool's Customer Service score was rated highest by customers who have used Wonderschool's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wonderschool's Customer Service score.
Ranked Wonderschool Customer Service the Highest
Wonderschool Customer Service Score by Usage
Wonderschool's Customer Service score was rated 1.5 stars by customers who have used Wonderschool's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wonderschool as an Employer
4.1/5
Wonderschool has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wonderschool scored a -10 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Wonderschool would recommend the brand to a friend. ENPS measures how likely Wonderschool employees would recommend working at Wonderschool to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 77% | Promoters |
|---|---|
| 12% | Passive |
| 11% | Detractors |
