6
NPS
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Wonolo
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About Wonolo's Brand
Wonolo, which stands for “Work Now Locally,” empowers front-line workers and businesses by creating the most flexible on-demand staffing solution.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Wonolo NPS
Wonolo's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Wonolo's customers would recommend using the product based on a scale of -100 to 100.
Wonolo Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Wonolo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
May 2021 17 | May 2021 | 17 |
Aug 2021 29 | Aug 2021 | 29 |
Jan 2022 13 | Jan 2022 | 13 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 10 | May 2022 | 10 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 9 | Nov 2022 | 9 |
Feb 2023 8 | Feb 2023 | 8 |
Apr 2023 6 | Apr 2023 | 6 |
May 2023 13 | May 2023 | 13 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wonolo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Wonolo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wonolo Product Quality
3.3/5
Wonolo has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Wonolo Product Information
Wonolo’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://wonolo.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Wonolo Pricing
Wonolo ROI & Value For Money
3/5
Wonolo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Wonolo Customer Satisfaction (CSAT)
Wonolo Customer Satisfaction (CSAT) Score
43 / 100
Wonolo has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wonolo Customer Service
3.2/5
Wonolo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Wonolo's Customer Service
Address
1234, San Francisco, CA 94105
Website
http://wonolo.com
Phone Number
14045851239
Wonolo's Social Links
Consumer vs. Employees
Wonolo scored a 6 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Wonolo would recommend the brand to a friend. ENPS measures how likely Wonolo employees would recommend working at Wonolo to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 57% | Promoters |
|---|---|
| 12% | Passive |
| 31% | Detractors |
