32
NPS
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Woodward
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About Woodward's Brand
Woodward is an independent designer, manufacturer and service provider of energy control and optimization solutions for aerospace and industrial markets.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Woodward NPS
Woodward's Net Promoter Score (NPS) is a 32 with 60% Promoters, 12% Passives, and 28% Detractors. Net Promoter Score tracks whether Woodward's customers would recommend using the product based on a scale of -100 to 100.
Woodward Overall NPS
| 60% | Promoters |
|---|---|
| 12% | Passives |
| 28% | Detractors |
Woodward NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 30 | Oct 2023 | 30 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 25 | Feb 2024 | 25 |
May 2024 28 | May 2024 | 28 |
Jun 2024 34 | Jun 2024 | 34 |
Oct 2024 37 | Oct 2024 | 37 |
Dec 2024 40 | Dec 2024 | 40 |
Feb 2025 42 | Feb 2025 | 42 |
May 2025 34 | May 2025 | 34 |
Aug 2025 29 | Aug 2025 | 29 |
Oct 2025 32 | Oct 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Woodward NPS by Gender
Woodward's NPS was rated 50 by Male customers on Comparably.
Male
50
Woodward's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Woodward's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Woodward Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Woodward users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Woodward Customer Loyalty Score by Gender
Woodward's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Woodward Product Quality
3.7/5
Woodward has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Woodward Product Information
Woodward’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://woodward.com/
- Company Size
- 5,001-10,000 Employees
Industry
Aerospace and Aviation
Quick Insights into Woodward Product Quality
Woodward's Product Quality score was rated highest by Male customers.
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Ranked Woodward Product Quality the Highest
Woodward Product Quality Score by Gender
Woodward's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Woodward.
Male
3.6/5
Female
N/A
Woodward Pricing
Woodward ROI & Value For Money
3.8/5
Woodward has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Woodward ROI
Woodward's ROI score was rated highest by Male customers.
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Ranked Woodward ROI the Highest
Woodward ROI Score by Gender
Woodward's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Woodward Customer Satisfaction (CSAT)
Woodward Customer Satisfaction (CSAT) Score
78 / 100
Woodward has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Woodward Customer Satisfaction
Woodward's Customer Satisfaction score was rated highest by Male customers.
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Ranked Woodward Customer Satisfaction the Highest
Woodward Customer Satisfaction Score by Gender
Woodward's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Woodward.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Woodward Customer Service
3.8/5
Woodward has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Woodward's Customer Service
Address
1081 Woodward Way, Fort Collins, CO 80524
Website
http://woodward.com/
Phone Number
(970) 482-5811
Woodward's Social Links
Quick Insights into Woodward Customer Service
Woodward's Customer Service score was rated highest by Male customers.
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Ranked Woodward Customer Service the Highest
Woodward Customer Service Score by Gender
Woodward's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Woodward.
Male
3.7/5
Female
N/A
Woodward as an Employer
4.3/5
Woodward has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Woodward scored a 32 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Woodward would recommend the brand to a friend. ENPS measures how likely Woodward employees would recommend working at Woodward to a friend.
Net Promoter Score
32
NPS Score
| 60% | Promoters |
|---|---|
| 12% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 45% | Promoters |
|---|---|
| 24% | Passive |
| 31% | Detractors |
