60
NPS
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Woolworths Holdings
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About Woolworths Holdings' Brand
Operator of an investment holding company. The company through its subsidiaries operates retail chain of stores and other retail outlets offering clothing, food, homeware, beauty and financial services under its own brand in South Africa, Australia and New Zealand.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Woolworths Holdings NPS
Woolworths Holdings's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Woolworths Holdings's customers would recommend using the product based on a scale of -100 to 100.
Woolworths Holdings Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Woolworths Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 60 | Oct 2023 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Woolworths Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Woolworths Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Woolworths Holdings Product Quality
5/5
Woolworths Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Woolworths Holdings' overall Product Quality score rated by its users and customers.
Woolworths Holdings Product Information
Woolworths Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.woolworthsholdings.co.za
- Company Size
- 10,000+ Employees
Woolworths Holdings Pricing
Woolworths Holdings ROI & Value For Money
5/5
Woolworths Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Woolworths Holdings' overall ROI score rated by its users and customers.
Woolworths Holdings Customer Satisfaction (CSAT)
Woolworths Holdings Customer Satisfaction (CSAT) Score
100 / 100
Woolworths Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Woolworths Holdings Customer Service
5/5
Woolworths Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Woolworths Holdings' overall Customer Service score rated by its users and customers.
About Woolworths Holdings's Customer Service
Address
93 Longmarket Street, Cape Town, 8001
Website
www.woolworthsholdings.co.za
Phone Number
7
Consumer vs. Employees
Woolworths Holdings scored a 60 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Woolworths Holdings would recommend the brand to a friend. ENPS measures how likely Woolworths Holdings employees would recommend working at Woolworths Holdings to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
