-42
NPS
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Woot
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About Woot's Brand
Woot.com is an online store and community that focuses on selling discounted products.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2/5
Customer Service
Woot NPS
Woot's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Woot's customers would recommend using the product based on a scale of -100 to 100.
Woot Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
Woot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 11 | Feb 2023 | 11 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 9 | Jun 2023 | 9 |
Aug 2023 -1 | Aug 2023 | -1 |
Dec 2023 -8 | Dec 2023 | -8 |
Apr 2024 -20 | Apr 2024 | -20 |
Jun 2024 -13 | Jun 2024 | -13 |
Jul 2024 -18 | Jul 2024 | -18 |
Dec 2024 -34 | Dec 2024 | -34 |
Feb 2025 -36 | Feb 2025 | -36 |
Jul 2025 -39 | Jul 2025 | -39 |
Nov 2025 -41 | Nov 2025 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Woot NPS by Gender
Female customers rated Woot's NPS 50 points higher than Male customers.
Male
-100
Woot's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
Woot's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Woot NPS by Ethnicity
Woot's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -100 | Other | -100 |
Woot NPS by Age
Woot's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Woot NPS by Usage
Woot's NPS was rated the highest by customers who have used Woot's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -72 | Over 10 Years | -72 |
Woot Customer Reviews
Out of the 3 Woot customer reviews 0 were positive and 3 were constructive. Woot customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Woot Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Woot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Woot Customer Loyalty Score by Gender
Male customers rated Woot's Customer Loyalty score 29% higher than Female customers.
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Male
84%
Yes
Female
55%
Yes
Woot Customer Loyalty Score by Ethnicity
Woot's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Woot.
64
out of 100
Caucasian
100
out of 100
Other
Woot Customer Loyalty Score by Age
Woot's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Woot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
66+ 55% | 66+ | 55% |
Woot Customer Loyalty Score by Usage
Woot's Customer Loyalty score was rated the highest by customers who have used Woot's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Woot Customer Loyalty Score by Industry
Woot's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Woot Product Quality
2.8/5
Woot has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Woot Product Information
Woot’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Woot's product the highest.
- Website
- http://www.woot.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Content
Food and Beverages
Hardware and Devices
Quick Insights into Woot Product Quality
Woot's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked Woot Product Quality the Highest
Ranked Woot Product Quality the Lowest
Woot Product Quality Score by Gender
Female customers rated Woot's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Woot.
Male
1.6/5
Female
2.7/5
Woot Product Quality Score by Ethnicity
Woot's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Woot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.6 | Other | 2.6 |
Woot Product Quality Score by Age
Woot's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Woot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.2 | 61-65 | 3.2 |
66+ 1.5 | 66+ | 1.5 |
Woot Product Quality Score by Usage
Woot's Product Quality score was rated the highest by customers who have used Woot's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Woot Product Quality Score by Industry
Woot's Product Quality score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Woot Pricing
Woot ROI & Value For Money
2.9/5
Woot has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Woot's overall ROI score rated by its users and customers.
Woot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Woot ROI
Woot's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked Woot ROI the Highest
Ranked Woot ROI the Lowest
Woot ROI Score by Gender
Female customers rated Woot's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Woot.
Male
1.7/5
Female
2.7/5
Woot ROI Score by Ethnicity
Woot's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Woot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.6 | Other | 2.6 |
Woot ROI Score by Age
Woot's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Woot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Woot ROI Score by Usage
Woot's ROI score was rated the highest by customers who have used Woot's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Woot ROI Score by Industry
Woot's ROI score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Woot Customer Satisfaction (CSAT)
Woot Customer Satisfaction (CSAT) Score
31 / 100
Woot has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
22%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Woot Customer Satisfaction
Woot's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Woot's Customer Satisfaction.
Ranked Woot Customer Satisfaction the Highest
Ranked Woot Customer Satisfaction the Lowest
Woot Customer Satisfaction Score by Gender
Female customers rated Woot's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Woot.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 45% | |
Very Dissatisfied | 55% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Woot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Woot's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Woot.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Other
Woot's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Woot.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
Woot Customer Satisfaction Score by Age
Woot's Customer Satisfaction score was rated 0 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Woot.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Woot Customer Satisfaction Score by Usage
Woot's Customer Satisfaction score was rated the highest by customers who have used Woot's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Woot Customer Satisfaction Score by Industry
Woot's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Woot Customer Satisfaction Score by Industry",
"text": "Woot's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Woot's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Woot Customer Service
2/5
Woot has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Woot's overall Customer Service score rated by its users and customers.
About Woot's Customer Service
Address
Carrollton, TX
Website
http://www.woot.com
Quick Insights into Woot Customer Service
Woot's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Woot's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Woot's Customer Service score.
Ranked Woot Customer Service the Highest
Ranked Woot Customer Service the Lowest
Woot Customer Service Score by Gender
Female customers rated Woot's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Woot.
Male
1.5/5
Female
1.6/5
Woot Customer Service Score by Ethnicity
Woot's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Woot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Woot Customer Service Score by Age
Woot's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Woot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Woot Customer Service Score by Usage
Woot's Customer Service score was rated 1.5 stars by customers who have used Woot's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Woot Customer Service Score by Industry
Woot's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Woot as an Employer
4.6/5
Woot has a 4.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Woot scored a -42 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Woot would recommend the brand to a friend. ENPS measures how likely Woot employees would recommend working at Woot to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
