-14
NPS
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Work Market
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About Work Market's Brand
Work Market, a company backed by Spark Capital and Union Square Ventures, provides a marketplace for managing contractors and freelancers.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Work Market NPS
Work Market's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Work Market's customers would recommend using the product based on a scale of -100 to 100.
Work Market Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Work Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Aug 2024 -33 | Aug 2024 | -33 |
Mar 2025 -15 | Mar 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Work Market Customer Reviews
Out of the 3 Work Market customer reviews 1 was positive and 2 were constructive. Work Market customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Work Market Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Work Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Work Market Product Quality
2.7/5
Work Market has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Work Market's overall Product Quality score rated by its users and customers.
Work Market Product Information
Work Market’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.workmarket.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Small Business Services
Work Market Pricing
Work Market ROI & Value For Money
2.6/5
Work Market has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Work Market Customer Satisfaction (CSAT)
Work Market Customer Satisfaction (CSAT) Score
33 / 100
Work Market has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Work Market Customer Service
2.5/5
Work Market has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Work Market's Customer Service
Address
254 w 31st st, Floor 3, New York City, NY 10001
Website
http://www.workmarket.com
Phone Number
(877) 654-9675
Work Market as an Employer
3.8/5
Work Market has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Work Market scored a -14 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Work Market would recommend the brand to a friend. ENPS measures how likely Work Market employees would recommend working at Work Market to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
