79
NPS
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Workato
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About Workato's Brand
Workato is an award-winning cloud automation and integration platform with enterprise-grade capabilities and no coding required.
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Workato NPS
Workato's Net Promoter Score (NPS) is a 79 with 83% Promoters, 13% Passives, and 4% Detractors. Net Promoter Score tracks whether Workato's customers would recommend using the product based on a scale of -100 to 100.
Workato Overall NPS
| 83% | Promoters |
|---|---|
| 13% | Passives |
| 4% | Detractors |
Workato NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Mar 2021 76 | Mar 2021 | 76 |
Jun 2021 71 | Jun 2021 | 71 |
Jul 2021 72 | Jul 2021 | 72 |
Sep 2021 75 | Sep 2021 | 75 |
Apr 2022 75 | Apr 2022 | 75 |
Nov 2025 76 | Nov 2025 | 76 |
Jan 2026 78 | Jan 2026 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Workato NPS by Usage
Workato's NPS was rated 92 points by customers who have used Workato's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 92 | Less than 1 Year | 92 |
Workato Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Workato users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Workato Product Quality
4.4/5
Workato has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Workato Product Information
Workato serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Workato supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Workato’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Workato's product the highest.
- Website
- http://www.workato.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
Mobile App
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Data Management Software
Data Entry Software
Integration Software
Cloud Security Software
Cloud Integration Software
Middleware Software
Quick Insights into Workato Product Quality
Workato's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Workato Product Quality the Highest
Workato Product Quality Score by Industry
Workato's Product Quality score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Workato Pricing
Workato ROI & Value For Money
4.2/5
Workato has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Workato Pricing Plans
Workato has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Workato?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Workato ROI
Workato's ROI score was rated highest by customers from the Tech industry.
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Ranked Workato ROI the Highest
Workato ROI Score by Industry
Workato's ROI score was rated 4.1 stars by Tech industry customers.
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Workato Customer Satisfaction (CSAT)
Workato Customer Satisfaction (CSAT) Score
100 / 100
Workato has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Workato Customer Service
4.2/5
Workato has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Workato's Customer Service
Address
1601 S De Anza Blvd, Cupertino, CA
Website
http://www.workato.com
Phone Number
(844)469-6752
Workato as an Employer
3.0/5
Workato has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Workato scored a 79 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Workato would recommend the brand to a friend. ENPS measures how likely Workato employees would recommend working at Workato to a friend.
Net Promoter Score
79
NPS Score
| 83% | Promoters |
|---|---|
| 13% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
