18
NPS
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Brand Page
WorkBoard
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About WorkBoard's Brand
WorkBoard helps organizations accelerate growth by making alignment and accountability remarkably easy!
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
WorkBoard NPS
WorkBoard's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether WorkBoard's customers would recommend using the product based on a scale of -100 to 100.
WorkBoard Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
WorkBoard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 22 | Sep 2021 | 22 |
Dec 2021 29 | Dec 2021 | 29 |
Feb 2022 34 | Feb 2022 | 34 |
Apr 2022 25 | Apr 2022 | 25 |
May 2023 16 | May 2023 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorkBoard NPS by Usage
WorkBoard's NPS was rated -67 points by customers who have used WorkBoard's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
WorkBoard Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of WorkBoard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WorkBoard Product Quality
4.3/5
WorkBoard has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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WorkBoard Product Information
WorkBoard serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. WorkBoard supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
WorkBoard’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated WorkBoard's product the highest.
- Website
- http://www.workboard.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Languages Supported
English
Product Type
Project Collaboration Software
Task Management Software
Productivity Software
Performance Management & Appraisal Software
OKR Software
Quick Insights into WorkBoard Product Quality
WorkBoard's Product Quality score was rated highest by customers from the Arts and Entertainment industry.
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Ranked WorkBoard Product Quality the Highest
WorkBoard Product Quality Score by Industry
WorkBoard's Product Quality score was rated 3 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WorkBoard Pricing
WorkBoard ROI & Value For Money
3.9/5
WorkBoard has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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WorkBoard Pricing Plans
WorkBoard has a pricing structure that accommodates medium and large businesses.
Who Uses WorkBoard?
Medium Businesses
Large Enterprises
WorkBoard Customer Satisfaction (CSAT)
WorkBoard Customer Satisfaction (CSAT) Score
80 / 100
WorkBoard has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WorkBoard Customer Service
4/5
WorkBoard has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About WorkBoard's Customer Service
Address
487 Seaport Ct Suite 100, Redwood City, CA 94063
Website
http://www.workboard.com
Phone Number
6508040040
WorkBoard's Social Links
WorkBoard as an Employer
4.8/5
WorkBoard has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WorkBoard scored a 18 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of WorkBoard would recommend the brand to a friend. ENPS measures how likely WorkBoard employees would recommend working at WorkBoard to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 67% | Promoters |
|---|---|
| 23% | Passive |
| 10% | Detractors |
