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NPS
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Brand Page
Workit Health
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About Workit Health's Brand
Workit Health is a healthcare company that focuses on addiction recovery and other related treatments.
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Workit Health NPS
Workit Health's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Workit Health's customers would recommend using the product based on a scale of -100 to 100.
Workit Health Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Workit Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 6 | Jan 2023 | 6 |
Feb 2023 12 | Feb 2023 | 12 |
Mar 2023 10 | Mar 2023 | 10 |
Apr 2023 14 | Apr 2023 | 14 |
Jul 2023 3 | Jul 2023 | 3 |
Sep 2023 8 | Sep 2023 | 8 |
Oct 2023 4 | Oct 2023 | 4 |
Nov 2023 7 | Nov 2023 | 7 |
Dec 2023 3 | Dec 2023 | 3 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Workit Health NPS by Gender
Workit Health's NPS was rated -34 by Female customers on Comparably.
Female
-34
Workit Health's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Workit Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Workit Health NPS by Ethnicity
Workit Health's NPS was rated -10 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Workit Health NPS by Age
Workit Health's NPS was rated -20 points by customers ages 41-45 on Comparably.
Workit Health NPS by Usage
Workit Health's NPS was rated -12 points by customers who have used Workit Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -12 | Less than 1 Year | -12 |
Workit Health Customer Reviews
Out of the 3 Workit Health customer reviews 1 was positive and 2 were constructive. Workit Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Workit Health Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Workit Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Workit Health Customer Loyalty Score by Gender
Workit Health's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Workit Health Customer Loyalty Score by Ethnicity
Workit Health's Customer Loyalty score was rated 92% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Workit Health.
92
out of 100
Caucasian
Workit Health Customer Loyalty Score by Age
Workit Health's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Workit Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Workit Health Customer Loyalty Score by Usage
Workit Health's Customer Loyalty score was rated 80% by customers who have used Workit Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Workit Health Product Quality
3/5
Workit Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Workit Health Product Information
Workit Health’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.workithealth.com
- Company Size
- 11-50 Employees
Industry
Healthcare
Quick Insights into Workit Health Product Quality
Workit Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Workit Health Product Quality the Highest
Workit Health Product Quality Score by Gender
Workit Health's Product Quality score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Workit Health.
Female
2.8/5
Male
N/A
Workit Health Product Quality Score by Ethnicity
Workit Health's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Workit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Workit Health Product Quality Score by Age
Workit Health's Product Quality score was rated 2.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Workit Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
Workit Health Product Quality Score by Usage
Workit Health's Product Quality score was rated 2.9 stars by customers who have used Workit Health's products/services for Less than 1 Year.
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Workit Health Pricing
Workit Health ROI & Value For Money
3.1/5
Workit Health has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Workit Health ROI
Workit Health's ROI score was rated highest by Caucasian customers.
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Ranked Workit Health ROI the Highest
Workit Health ROI Score by Gender
Workit Health's ROI score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Workit Health.
Female
2.8/5
Male
N/A
Workit Health ROI Score by Ethnicity
Workit Health's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Workit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Workit Health ROI Score by Age
Workit Health's ROI score was rated 3.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Workit Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Workit Health ROI Score by Usage
Workit Health's ROI score was rated 3.1 stars by customers who have used Workit Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Workit Health Customer Satisfaction (CSAT)
Workit Health Customer Satisfaction (CSAT) Score
44 / 100
Workit Health has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
16%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
20%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Workit Health Customer Satisfaction
Workit Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Workit Health Customer Satisfaction the Highest
Workit Health Customer Satisfaction Score by Gender
Workit Health's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Workit Health.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 33% | |
Very Dissatisfied | 26% |
Workit Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Workit Health's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Workit Health.
45 / 100
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
28%
Workit Health Customer Satisfaction Score by Age
Workit Health's Customer Satisfaction score was rated 40 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Workit Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% |
Workit Health Customer Satisfaction Score by Usage
Workit Health's Customer Satisfaction score was rated 44 points by customers who have used Workit Health's products/services for Less than 1 Year.
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Workit Health Customer Service
3/5
Workit Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Workit Health's Customer Service
Address
3300 Washtenaw Suite 280, Oakland, CA 48103
Website
http://www.workithealth.com
Phone Number
855-659-7734
Workit Health's Social Links
Quick Insights into Workit Health Customer Service
Workit Health's Customer Service score was rated highest by Caucasian customers.
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Ranked Workit Health Customer Service the Highest
Workit Health Customer Service Score by Gender
Workit Health's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Workit Health.
Female
2.6/5
Male
N/A
Workit Health Customer Service Score by Ethnicity
Workit Health's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Workit Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Workit Health Customer Service Score by Age
Workit Health's Customer Service score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Workit Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Workit Health Customer Service Score by Usage
Workit Health's Customer Service score was rated 2.8 stars by customers who have used Workit Health's products/services for Less than 1 Year.
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Workit Health as an Employer
3.6/5
Workit Health has a 3.6/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Workit Health
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Workit Health scored a 0 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Workit Health would recommend the brand to a friend. ENPS measures how likely Workit Health employees would recommend working at Workit Health to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
