81
NPS
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Brand Page
Workpop
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About Workpop's Brand
Workpop is a seamless hiring platform for small and medium businesses.
Brand at a Glance
4.6/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Workpop NPS
Workpop's Net Promoter Score (NPS) is a 81 with 85% Promoters, 11% Passives, and 4% Detractors. Net Promoter Score tracks whether Workpop's customers would recommend using the product based on a scale of -100 to 100.
Workpop Overall NPS
| 85% | Promoters |
|---|---|
| 11% | Passives |
| 4% | Detractors |
Workpop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 81 | Aug 2020 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Workpop NPS by Usage
Workpop's NPS was rated the highest by customers who have used Workpop's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 91 | Less than 1 Year | 91 |
1 to 2 Years 87 | 1 to 2 Years | 87 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Workpop Product Quality
4.6/5
Workpop has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Workpop's overall Product Quality score rated by its users and customers.
Workpop Product Information
Workpop serves markets in the United States. Workpop supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Workpop’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.workpop.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Languages Supported
English
Product Type
Human Resources (HR) Software
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Onboarding Software
Workpop Pricing
Workpop ROI & Value For Money
4.2/5
Workpop has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Workpop's overall ROI score rated by its users and customers.
Workpop Pricing Plans
Workpop has a pricing structure that accommodates small, medium, and large businesses. Starting from $149/month, Workpop uses a subscription model and offers the following: To receive accurate pricing information, contact Workpop directly..
Who Uses Workpop?
Small Businesses
Medium Businesses
Large Enterprises
Workpop Customer Service
5/5
Workpop has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Workpop's overall Customer Service score rated by its users and customers.
About Workpop's Customer Service
Address
2601 Ocean Park Boulevard Suite 120, Los Angeles, CA 90405
Website
https://www.workpop.com/
Workpop's Social Links
Workpop as an Employer
4.1/5
Workpop has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Workpop scored a 81 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Workpop would recommend the brand to a friend. ENPS measures how likely Workpop employees would recommend working at Workpop to a friend.
Net Promoter Score
81
NPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 74% | Promoters |
|---|---|
| 12% | Passive |
| 14% | Detractors |
