16
NPS
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WorkWave
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About WorkWave's Brand
A leader in SaaS solutions for field service & last mile delivery. Products include PestPac, WorkWave Service, and WorkWave Route Manager.
Brand at a Glance
10%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
WorkWave NPS
WorkWave's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether WorkWave's customers would recommend using the product based on a scale of -100 to 100.
WorkWave Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
WorkWave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
May 2023 25 | May 2023 | 25 |
Dec 2023 27 | Dec 2023 | 27 |
Feb 2025 24 | Feb 2025 | 24 |
Apr 2025 19 | Apr 2025 | 19 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorkWave NPS by Usage
WorkWave's NPS was rated the highest by customers who have used WorkWave's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
WorkWave Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of WorkWave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WorkWave Product Quality
3.6/5
WorkWave has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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WorkWave Product Information
WorkWave serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Germany, Brazil, and Mexico. WorkWave supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
WorkWave’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Package, Freight Delivery or Containers industry rated WorkWave's product the highest. Reviewers from the Individual and Family Services industry rated WorkWave the lowest at 3.
- Website
- https://www.workwave.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into WorkWave Product Quality
WorkWave's Product Quality score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Individual and Family Services industry.
Sign Up to unlock insights into how customers have ranked WorkWave's Product Quality.
Ranked WorkWave Product Quality the Highest
Ranked WorkWave Product Quality the Lowest
WorkWave Product Quality Score by Usage
WorkWave's Product Quality score was rated the highest by customers who have used WorkWave's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WorkWave Product Quality Score by Industry
WorkWave's Product Quality score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Individual and Family Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WorkWave Pricing
WorkWave ROI & Value For Money
3.3/5
WorkWave has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock WorkWave's overall ROI score rated by its users and customers.
WorkWave Pricing Plans
WorkWave has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Package, Freight Delivery or Containers industry. The users from the Consumer Services industry think that they had the lowest ROI from WorkWave.
Who Uses WorkWave?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into WorkWave ROI
WorkWave's ROI score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Consumer Services industry.
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Ranked WorkWave ROI the Highest
Ranked WorkWave ROI the Lowest
WorkWave ROI Score by Industry
WorkWave's ROI score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WorkWave Customer Satisfaction (CSAT)
WorkWave Customer Satisfaction (CSAT) Score
33 / 100
WorkWave has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WorkWave Customer Service
2.7/5
WorkWave has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About WorkWave's Customer Service
Address
3600 State Route 66, Suite 400, Neptune, NJ 07753
Website
https://www.workwave.com/
Phone Number
(866)794-1658
WorkWave as an Employer
3.7/5
WorkWave has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
WorkWave scored a 16 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of WorkWave would recommend the brand to a friend. ENPS measures how likely WorkWave employees would recommend working at WorkWave to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
