18
NPS
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World Financial Group
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About World Financial Group's Brand
financial, insurance, investment
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
World Financial Group NPS
World Financial Group's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether World Financial Group's customers would recommend using the product based on a scale of -100 to 100.
World Financial Group Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
World Financial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -1 | Apr 2023 | -1 |
Oct 2023 -6 | Oct 2023 | -6 |
Feb 2024 -8 | Feb 2024 | -8 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -4 | Apr 2024 | -4 |
May 2024 0 | May 2024 | 0 |
Sep 2024 3 | Sep 2024 | 3 |
Nov 2024 14 | Nov 2024 | 14 |
Apr 2025 15 | Apr 2025 | 15 |
May 2025 19 | May 2025 | 19 |
Jul 2025 21 | Jul 2025 | 21 |
Dec 2025 16 | Dec 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Financial Group NPS by Gender
Female customers rated World Financial Group's NPS 76 points higher than Male customers.
Male
11
World Financial Group's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
87
World Financial Group's NPS was rated 87 by Female customers on Comparably.
87%
Promoters
13%
Passives
0%
Detractors
World Financial Group NPS by Ethnicity
World Financial Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 66 | African American/Black | 66 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
World Financial Group NPS by Age
World Financial Group's NPS was rated 40 points by customers ages 51-55 on Comparably.
World Financial Group NPS by Usage
World Financial Group's NPS was rated the highest by customers who have used World Financial Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
World Financial Group Customer Reviews
Out of the 2 World Financial Group customer reviews 1 was positive and 1 was constructive. World Financial Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
World Financial Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of World Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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World Financial Group Customer Loyalty Score by Gender
Female customers rated World Financial Group's Customer Loyalty score 23% higher than Male customers.
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Male
66%
Yes
Female
89%
Yes
World Financial Group Customer Loyalty Score by Ethnicity
World Financial Group's Customer Loyalty score was rated 100% by both African American/Black and Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
World Financial Group Customer Loyalty Score by Age
World Financial Group's Customer Loyalty score was rated 82% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 82% | 51-55 | 82% |
World Financial Group Customer Loyalty Score by Usage
World Financial Group's Customer Loyalty score was rated the highest by customers who have used World Financial Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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World Financial Group Customer Loyalty Score by Industry
World Financial Group's Customer Loyalty score was rated 87% by Tech industry customers.
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World Financial Group Product Quality
3.9/5
World Financial Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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World Financial Group Product Information
World Financial Group’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated World Financial Group's product the highest.
Quick Insights into World Financial Group Product Quality
World Financial Group's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked World Financial Group Product Quality the Highest
Ranked World Financial Group Product Quality the Lowest
World Financial Group Product Quality Score by Gender
Female customers rated World Financial Group's Product Quality score 1.6 stars higher than Male customers.
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Male
3.4/5
Female
5/5
World Financial Group Product Quality Score by Ethnicity
World Financial Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of World Financial Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
World Financial Group Product Quality Score by Age
World Financial Group's Product Quality score was rated 4.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of World Financial Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
World Financial Group Product Quality Score by Usage
World Financial Group's Product Quality score was rated the highest by customers who have used World Financial Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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World Financial Group Product Quality Score by Industry
World Financial Group's Product Quality score was rated 4.2 stars by Tech industry customers.
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World Financial Group Pricing
World Financial Group ROI & Value For Money
3.5/5
World Financial Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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World Financial Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into World Financial Group ROI
World Financial Group's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used World Financial Group's products/services for 1 to 2 Years.
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Ranked World Financial Group ROI the Highest
Ranked World Financial Group ROI the Lowest
World Financial Group ROI Score by Gender
Female customers rated World Financial Group's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of World Financial Group.
Male
3.4/5
Female
4.7/5
World Financial Group ROI Score by Ethnicity
World Financial Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of World Financial Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
World Financial Group ROI Score by Age
World Financial Group's ROI score was rated 4.3 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
World Financial Group ROI Score by Usage
World Financial Group's ROI score was rated the highest by customers who have used World Financial Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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World Financial Group ROI Score by Industry
World Financial Group's ROI score was rated 4 stars by Tech industry customers.
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World Financial Group Customer Satisfaction (CSAT)
World Financial Group Customer Satisfaction (CSAT) Score
77 / 100
World Financial Group has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into World Financial Group Customer Satisfaction
World Financial Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used World Financial Group's products/services for 1 to 2 Years.
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Ranked World Financial Group Customer Satisfaction the Highest
Ranked World Financial Group Customer Satisfaction the Lowest
World Financial Group Customer Satisfaction Score by Gender
Female customers rated World Financial Group's Customer Satisfaction score 37 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
World Financial Group Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
World Financial Group's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
World Financial Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Financial Group.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
World Financial Group Customer Satisfaction Score by Age
World Financial Group's Customer Satisfaction score was rated 80 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of World Financial Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 80% |
World Financial Group Customer Satisfaction Score by Usage
World Financial Group's Customer Satisfaction score was rated the highest by customers who have used World Financial Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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World Financial Group Customer Satisfaction Score by Industry
World Financial Group's Customer Satisfaction score was rated 86 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
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"csatScore": 86,
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}World Financial Group Customer Service
3.6/5
World Financial Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About World Financial Group's Customer Service
Website
http://worldfinancialgroup.com/
Quick Insights into World Financial Group Customer Service
World Financial Group's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used World Financial Group's products/services for 1 to 2 Years.
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Ranked World Financial Group Customer Service the Highest
Ranked World Financial Group Customer Service the Lowest
World Financial Group Customer Service Score by Gender
Female customers rated World Financial Group's Customer Service score 1.2 stars higher than Male customers.
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Male
3.4/5
Female
4.6/5
World Financial Group Customer Service Score by Ethnicity
World Financial Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of World Financial Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
World Financial Group Customer Service Score by Age
World Financial Group's Customer Service score was rated 4.2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of World Financial Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.2 | 51-55 | 4.2 |
World Financial Group Customer Service Score by Usage
World Financial Group's Customer Service score was rated the highest by customers who have used World Financial Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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World Financial Group Customer Service Score by Industry
World Financial Group's Customer Service score was rated 4 stars by Tech industry customers.
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World Financial Group as an Employer
4.3/5
World Financial Group has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
World Financial Group scored a 18 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of World Financial Group would recommend the brand to a friend. ENPS measures how likely World Financial Group employees would recommend working at World Financial Group to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
