40
NPS
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Brand Page
World Surf League
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About World Surf League's Brand
WSL organizes the annual tour of professional surf competitions and broadcasts each event live at WorldSurfLeague
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
World Surf League NPS
World Surf League's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether World Surf League's customers would recommend using the product based on a scale of -100 to 100.
World Surf League Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
World Surf League NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Dec 2021 25 | Dec 2021 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Surf League Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of World Surf League users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
World Surf League Product Quality
3.1/5
World Surf League has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock World Surf League's overall Product Quality score rated by its users and customers.
World Surf League Product Information
World Surf League’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Media
Social
Sports & Entertainment
World Surf League Pricing
World Surf League ROI & Value For Money
3.6/5
World Surf League has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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World Surf League Customer Satisfaction (CSAT)
World Surf League Customer Satisfaction (CSAT) Score
50 / 100
World Surf League has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
World Surf League Customer Service
3.7/5
World Surf League has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock World Surf League's overall Customer Service score rated by its users and customers.
About World Surf League's Customer Service
Address
Santa Monica, CA
Website
http://www.worldsurfleague.com/
Consumer vs. Employees
World Surf League scored a 40 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of World Surf League would recommend the brand to a friend. ENPS measures how likely World Surf League employees would recommend working at World Surf League to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
