-34
NPS
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World Travel Holdings
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About World Travel Holdings' Brand
World Travel Holdings — the world's leading cruise agency and award-winning leisure travel company
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
World Travel Holdings NPS
World Travel Holdings's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether World Travel Holdings's customers would recommend using the product based on a scale of -100 to 100.
World Travel Holdings Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
World Travel Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 33 | Apr 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 15 | Dec 2022 | 15 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -11 | Jul 2023 | -11 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -9 | Nov 2023 | -9 |
Feb 2024 -17 | Feb 2024 | -17 |
Mar 2024 -29 | Mar 2024 | -29 |
Feb 2025 -33 | Feb 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Travel Holdings Customer Reviews
Out of the 2 World Travel Holdings customer reviews 1 was positive and 1 was constructive. World Travel Holdings customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
World Travel Holdings Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of World Travel Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
World Travel Holdings Product Quality
2.8/5
World Travel Holdings has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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World Travel Holdings Product Information
World Travel Holdings’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nlg.com/
- Company Size
- 11-50 Employees
Industry
Tech
Travel
World Travel Holdings Pricing
World Travel Holdings ROI & Value For Money
2.7/5
World Travel Holdings has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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World Travel Holdings Customer Satisfaction (CSAT)
World Travel Holdings Customer Satisfaction (CSAT) Score
36 / 100
World Travel Holdings has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
10%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
World Travel Holdings Customer Service
2.8/5
World Travel Holdings has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About World Travel Holdings's Customer Service
Address
100 Fordham Road,, Building C, Wilmington, MA
Website
http://www.nlg.com/
World Travel Holdings as an Employer
2.7/5
World Travel Holdings has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
World Travel Holdings scored a -34 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of World Travel Holdings would recommend the brand to a friend. ENPS measures how likely World Travel Holdings employees would recommend working at World Travel Holdings to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 16% | Promoters |
|---|---|
| 13% | Passive |
| 71% | Detractors |
