3
NPS
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World Vision
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About World Vision's Brand
World Vision is a Christian humanitarian organization focused on improving the lives of children, families, and communities worldwide.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
World Vision NPS
World Vision's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether World Vision's customers would recommend using the product based on a scale of -100 to 100.
World Vision Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
World Vision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 2 | Jan 2025 | 2 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 2 | Mar 2025 | 2 |
Apr 2025 2 | Apr 2025 | 2 |
May 2025 2 | May 2025 | 2 |
Jun 2025 4 | Jun 2025 | 4 |
Jul 2025 4 | Jul 2025 | 4 |
Aug 2025 4 | Aug 2025 | 4 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 3 | Nov 2025 | 3 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Vision NPS by Gender
Male customers rated World Vision's NPS 37 points higher than Female customers.
Male
18
World Vision's NPS was rated 18 by Male customers on Comparably.
53%
Promoters
12%
Passives
35%
Detractors
Female
-19
World Vision's NPS was rated -19 by Female customers on Comparably.
35%
Promoters
11%
Passives
54%
Detractors
World Vision NPS by Ethnicity
World Vision's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -11 | Caucasian | -11 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 30 | Asian or Pacific Islander | 30 |
Other 26 | Other | 26 |
World Vision NPS by Age
World Vision's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
World Vision NPS by Usage
World Vision's NPS was rated the highest by customers who have used World Vision's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 6 | Less than 1 Year | 6 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -18 | 5 to 10 Years | -18 |
Over 10 Years 0 | Over 10 Years | 0 |
World Vision Customer Reviews
Out of the 22 World Vision customer reviews 19 were positive and 3 were constructive. World Vision customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
World Vision Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of World Vision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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World Vision Customer Loyalty Score by Gender
Female customers rated World Vision's Customer Loyalty score 8% higher than Male customers.
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Male
75%
Yes
Female
83%
Yes
World Vision Customer Loyalty Score by Ethnicity
World Vision's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of World Vision.
67
out of 100
Caucasian
55
out of 100
Hispanic or Latino
83
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
90
out of 100
Other
World Vision Customer Loyalty Score by Age
World Vision's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of World Vision.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 95% | 26-30 | 95% |
31-35 78% | 31-35 | 78% |
36-40 87% | 36-40 | 87% |
41-45 85% | 41-45 | 85% |
51-55 91% | 51-55 | 91% |
56-60 70% | 56-60 | 70% |
61-65 59% | 61-65 | 59% |
66+ 61% | 66+ | 61% |
World Vision Customer Loyalty Score by Usage
World Vision's Customer Loyalty score was rated the highest by customers who have used World Vision's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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World Vision Customer Loyalty Score by Industry
World Vision's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Religious Institutions industry customers.
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World Vision Product Quality
3.6/5
World Vision has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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World Vision Product Information
World Vision’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated World Vision's product the highest. Reviewers from the Accounting industry rated World Vision the lowest at 3.8.
- Website
- https://www.wvi.org/
- Company Size
- 10,000+ Employees
Industry
Non-Profit
Quick Insights into World Vision Product Quality
World Vision's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked World Vision Product Quality the Highest
Ranked World Vision Product Quality the Lowest
World Vision Product Quality Score by Gender
Male customers rated World Vision's Product Quality score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
World Vision Product Quality Score by Ethnicity
World Vision's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of World Vision.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.9 | Other | 3.9 |
World Vision Product Quality Score by Age
World Vision's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of World Vision.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.3 | 56-60 | 3.3 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.5 | 66+ | 2.5 |
World Vision Product Quality Score by Usage
World Vision's Product Quality score was rated the highest by customers who have used World Vision's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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World Vision Product Quality Score by Industry
World Vision's Product Quality score was rated the highest by Construction industry customers, and the lowest by Civic and Social Organization industry customers.
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World Vision Pricing
World Vision ROI & Value For Money
3.4/5
World Vision has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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World Vision Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Civic and Social Organization industry think that they had the lowest ROI from World Vision.
Quick Insights into World Vision ROI
World Vision's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers ages 61-65.
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Ranked World Vision ROI the Highest
Ranked World Vision ROI the Lowest
World Vision ROI Score by Gender
Male customers rated World Vision's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of World Vision.
Male
3.7/5
Female
3.1/5
World Vision ROI Score by Ethnicity
World Vision's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of World Vision.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
World Vision ROI Score by Age
World Vision's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of World Vision.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3 | 56-60 | 3 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.4 | 66+ | 2.4 |
World Vision ROI Score by Usage
World Vision's ROI score was rated the highest by customers who have used World Vision's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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World Vision ROI Score by Industry
World Vision's ROI score was rated the highest by Construction industry customers, and the lowest by Civic and Social Organization industry customers.
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World Vision Customer Satisfaction (CSAT)
World Vision Customer Satisfaction (CSAT) Score
71 / 100
World Vision has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into World Vision Customer Satisfaction
World Vision's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked World Vision Customer Satisfaction the Highest
Ranked World Vision Customer Satisfaction the Lowest
World Vision Customer Satisfaction Score by Gender
Female customers rated World Vision's Customer Satisfaction score 1 points higher than Male customers.
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77 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 5% | |
Very Dissatisfied | 7% |
78 / 100
FemaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 3% |
World Vision Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
World Vision's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
27%
Satisfied
31%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
11%
Very Dissatisfied
8%
CSAT according to Hispanic or Latino
World Vision's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
World Vision's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
59%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Asian or Pacific Islander
World Vision's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
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88 / 100
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
World Vision's Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Vision.
88 / 100
Very Satisfied
48%
Satisfied
40%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
8%
World Vision Customer Satisfaction Score by Age
World Vision's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of World Vision.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 94% | |||||||||||||||
| 31-35 | 89% | |||||||||||||||
| 36-40 | 84% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 86% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 42% |
World Vision Customer Satisfaction Score by Usage
World Vision's Customer Satisfaction score was rated the highest by customers who have used World Vision's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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World Vision Customer Satisfaction Score by Industry
World Vision's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "World Vision Customer Satisfaction Score by Industry",
"text": "World Vision's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "World Vision's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Accounting",
"groupId": 495,
"score": 77,
"stars": 0,
"csatScore": 77,
"text": "World Vision's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 77
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "World Vision's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "World Vision's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Vision's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "World Vision's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
},
{
"label": "Environmental Services",
"groupId": 516,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Vision's Customer Satisfaction score is rated by Environmental Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "World Vision's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Legal",
"groupId": 529,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Vision's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Vision's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
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}
]
}World Vision Customer Service
3.6/5
World Vision has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About World Vision's Customer Service
Address
1 Roundwood Ave, England, AR UB11 1FG United Kingdom
Website
https://www.wvi.org/
Phone Number
(253) 815-1000
Quick Insights into World Vision Customer Service
World Vision's Customer Service score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked World Vision Customer Service the Highest
Ranked World Vision Customer Service the Lowest
World Vision Customer Service Score by Gender
Male customers rated World Vision's Customer Service score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
World Vision Customer Service Score by Ethnicity
World Vision's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of World Vision.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
World Vision Customer Service Score by Age
World Vision's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of World Vision.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
51-55 4.2 | 51-55 | 4.2 |
56-60 4.6 | 56-60 | 4.6 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.5 | 66+ | 2.5 |
World Vision Customer Service Score by Usage
World Vision's Customer Service score was rated the highest by customers who have used World Vision's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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World Vision Customer Service Score by Industry
World Vision's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Civic and Social Organization industry customers.
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World Vision as an Employer
4.6/5
World Vision has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
World Vision scored a 3 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of World Vision would recommend the brand to a friend. ENPS measures how likely World Vision employees would recommend working at World Vision to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
