7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
World Wrestling Entertainment
Marketing or Exec? Claim Your Free Account
About World Wrestling Entertainment's Brand
WWE, a publicly traded company (NYSE: WWE), is an integrated media organization and recognized leader in global entertainment.
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
World Wrestling Entertainment CMO
Michelle D. Wilson
Ms. Michelle D. Wilson has been the Chief Revenue and Marketing Officer of World Wrestling Entertainment Inc. since November 2013 and served as its Chief Marketing Officer from February 2009 to December 4, 2013. Ms. Wilson served as an Executive Vice President of Marketing of World Wrestling Entertainment since February 2009. Ms. Wilson has a combination of sports, entertainment and brand marketing experience. Ms. Wilson served as the Chief Marketing Officer of the United States Tennis Association, she was instrumental in making the US Open the highest attended annual sporting event in the world. She developed innovative advertising and promotional campaigns. Ms. Wilson was also a Pivotal Player in the implementation of several innovations for the sport, including in-stadium video screens, blue courts, instant replay, celebrity entertainment and the 2004 launch of the Olympus US Open Series. Prior to the USTA, Ms. Wilson oversaw all marketing efforts for the launch of the XFL football league, a partnership between WWE and NBC. She also held positions at the NBA in its domestic and international consumer products groups. Before her career in the sports industry, Ms. Wilson held brand management positions at Nabisco. Ms. Wilson is a past recipient of Brandweek's ???Marketer of the Next Generation??? award and a winner of the American Marketing Association's Effie award for outstanding advertising. She serves as a Director of The Advertising Council, Inc. Ms. Wilson is a cum laude graduate of the University of Pennsylvania and holds an MBA from Harvard Business School.
World Wrestling Entertainment NPS
World Wrestling Entertainment's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether World Wrestling Entertainment's customers would recommend using the product based on a scale of -100 to 100.
World Wrestling Entertainment Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
World Wrestling Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 13 | Jan 2023 | 13 |
Mar 2023 5 | Mar 2023 | 5 |
May 2023 20 | May 2023 | 20 |
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 21 | Sep 2023 | 21 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 22 | Feb 2024 | 22 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 12 | May 2024 | 12 |
Mar 2025 8 | Mar 2025 | 8 |
May 2025 12 | May 2025 | 12 |
Dec 2025 7 | Dec 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
World Wrestling Entertainment NPS by Gender
World Wrestling Entertainment's NPS was rated 33 by Male customers on Comparably.
Male
33
World Wrestling Entertainment's NPS was rated 33 by Male customers on Comparably.
60%
Promoters
13%
Passives
27%
Detractors
Female
N/A
World Wrestling Entertainment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
World Wrestling Entertainment NPS by Ethnicity
World Wrestling Entertainment's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
World Wrestling Entertainment NPS by Age
World Wrestling Entertainment's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
World Wrestling Entertainment NPS by Usage
World Wrestling Entertainment's NPS was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
Over 10 Years 34 | Over 10 Years | 34 |
World Wrestling Entertainment Customer Reviews
Out of the 6 World Wrestling Entertainment customer reviews 6 were positive and 0 were constructive. World Wrestling Entertainment customer reviews reflect that all customers have a favorable experience using the products/services of the company.
World Wrestling Entertainment Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of World Wrestling Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
World Wrestling Entertainment Customer Loyalty Score by Gender
World Wrestling Entertainment's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of World Wrestling Entertainment.
Male
100%
Yes
Female
N/A
Yes
World Wrestling Entertainment Customer Loyalty Score by Ethnicity
World Wrestling Entertainment's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of World Wrestling Entertainment.
100
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
World Wrestling Entertainment Customer Loyalty Score by Age
World Wrestling Entertainment's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of World Wrestling Entertainment.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 70% | 26-30 | 70% |
World Wrestling Entertainment Customer Loyalty Score by Usage
World Wrestling Entertainment's Customer Loyalty score was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
World Wrestling Entertainment Customer Loyalty Score by Industry
World Wrestling Entertainment's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
World Wrestling Entertainment Product Quality
3.8/5
World Wrestling Entertainment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock World Wrestling Entertainment's overall Product Quality score rated by its users and customers.
World Wrestling Entertainment Product Information
World Wrestling Entertainment’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated World Wrestling Entertainment's product the highest. Reviewers from the Marketing, Advertising and Research industry rated World Wrestling Entertainment the lowest at 3.5.
- Website
- http://wwe.com
- Company Size
- 501-1,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into World Wrestling Entertainment Product Quality
World Wrestling Entertainment's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked World Wrestling Entertainment's Product Quality.
Ranked World Wrestling Entertainment Product Quality the Highest
Ranked World Wrestling Entertainment Product Quality the Lowest
World Wrestling Entertainment Product Quality Score by Gender
World Wrestling Entertainment's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of World Wrestling Entertainment.
Male
4/5
Female
N/A
World Wrestling Entertainment Product Quality Score by Ethnicity
World Wrestling Entertainment's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of World Wrestling Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.6 | Other | 3.6 |
World Wrestling Entertainment Product Quality Score by Age
World Wrestling Entertainment's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of World Wrestling Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.1 | 26-30 | 3.1 |
World Wrestling Entertainment Product Quality Score by Usage
World Wrestling Entertainment's Product Quality score was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
World Wrestling Entertainment Product Quality Score by Industry
World Wrestling Entertainment's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
World Wrestling Entertainment Pricing
World Wrestling Entertainment ROI & Value For Money
3.4/5
World Wrestling Entertainment has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock World Wrestling Entertainment's overall ROI score rated by its users and customers.
World Wrestling Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from World Wrestling Entertainment.
Quick Insights into World Wrestling Entertainment ROI
World Wrestling Entertainment's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used World Wrestling Entertainment's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked World Wrestling Entertainment's ROI score.
Ranked World Wrestling Entertainment ROI the Highest
Ranked World Wrestling Entertainment ROI the Lowest
World Wrestling Entertainment ROI Score by Gender
World Wrestling Entertainment's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of World Wrestling Entertainment.
Male
3.8/5
Female
N/A
World Wrestling Entertainment ROI Score by Ethnicity
World Wrestling Entertainment's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of World Wrestling Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.4 | Other | 3.4 |
World Wrestling Entertainment ROI Score by Age
World Wrestling Entertainment's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of World Wrestling Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.5 | 26-30 | 3.5 |
World Wrestling Entertainment ROI Score by Usage
World Wrestling Entertainment's ROI score was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
World Wrestling Entertainment ROI Score by Industry
World Wrestling Entertainment's ROI score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
World Wrestling Entertainment Customer Satisfaction (CSAT)
World Wrestling Entertainment Customer Satisfaction (CSAT) Score
74 / 100
World Wrestling Entertainment has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into World Wrestling Entertainment Customer Satisfaction
World Wrestling Entertainment's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked World Wrestling Entertainment's Customer Satisfaction.
Ranked World Wrestling Entertainment Customer Satisfaction the Highest
Ranked World Wrestling Entertainment Customer Satisfaction the Lowest
World Wrestling Entertainment Customer Satisfaction Score by Gender
World Wrestling Entertainment's Customer Satisfaction score was rated 77 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of World Wrestling Entertainment.
77 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
World Wrestling Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
World Wrestling Entertainment's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Wrestling Entertainment.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
World Wrestling Entertainment's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Wrestling Entertainment.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
World Wrestling Entertainment's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Wrestling Entertainment.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
World Wrestling Entertainment's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of World Wrestling Entertainment.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
World Wrestling Entertainment Customer Satisfaction Score by Age
World Wrestling Entertainment's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of World Wrestling Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 67% |
World Wrestling Entertainment Customer Satisfaction Score by Usage
World Wrestling Entertainment's Customer Satisfaction score was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
World Wrestling Entertainment Customer Satisfaction Score by Industry
World Wrestling Entertainment's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "World Wrestling Entertainment Customer Satisfaction Score by Industry",
"text": "World Wrestling Entertainment's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "World Wrestling Entertainment's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "World Wrestling Entertainment's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}World Wrestling Entertainment Customer Service
3.4/5
World Wrestling Entertainment has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock World Wrestling Entertainment's overall Customer Service score rated by its users and customers.
About World Wrestling Entertainment's Customer Service
Address
Stamford, CT
Website
http://wwe.com
Phone Number
(866) 993-7467
Quick Insights into World Wrestling Entertainment Customer Service
World Wrestling Entertainment's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used World Wrestling Entertainment's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked World Wrestling Entertainment's Customer Service score.
Ranked World Wrestling Entertainment Customer Service the Highest
Ranked World Wrestling Entertainment Customer Service the Lowest
World Wrestling Entertainment Customer Service Score by Gender
World Wrestling Entertainment's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of World Wrestling Entertainment.
Male
3.7/5
Female
N/A
World Wrestling Entertainment Customer Service Score by Ethnicity
World Wrestling Entertainment's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of World Wrestling Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.4 | Other | 3.4 |
World Wrestling Entertainment Customer Service Score by Age
World Wrestling Entertainment's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of World Wrestling Entertainment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.3 | 26-30 | 3.3 |
World Wrestling Entertainment Customer Service Score by Usage
World Wrestling Entertainment's Customer Service score was rated the highest by customers who have used World Wrestling Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
World Wrestling Entertainment Customer Service Score by Industry
World Wrestling Entertainment's Customer Service score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
World Wrestling Entertainment as an Employer
4.6/5
World Wrestling Entertainment has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of World Wrestling Entertainment
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
World Wrestling Entertainment scored a 7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of World Wrestling Entertainment would recommend the brand to a friend. ENPS measures how likely World Wrestling Entertainment employees would recommend working at World Wrestling Entertainment to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
