-21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Worldwide Express
Marketing or Exec? Claim Your Free Account
About Worldwide Express' Brand
Worldwide Express is a global logistics company based in Dallas that has handled millions of package and freight shipments for more than
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Worldwide Express NPS
Worldwide Express's Net Promoter Score (NPS) is a -21 with 38% Promoters, 3% Passives, and 59% Detractors. Net Promoter Score tracks whether Worldwide Express's customers would recommend using the product based on a scale of -100 to 100.
Worldwide Express Overall NPS
| 38% | Promoters |
|---|---|
| 3% | Passives |
| 59% | Detractors |
Worldwide Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 -14 | Sep 2023 | -14 |
Oct 2023 -16 | Oct 2023 | -16 |
Nov 2023 -14 | Nov 2023 | -14 |
Aug 2024 -10 | Aug 2024 | -10 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -15 | Jan 2025 | -15 |
Feb 2025 -17 | Feb 2025 | -17 |
May 2025 -21 | May 2025 | -21 |
Nov 2025 -23 | Nov 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Worldwide Express NPS by Gender
Worldwide Express's NPS was rated -34 by both Female and Male customers on Comparably.
Male
-34
Worldwide Express's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-34
Worldwide Express's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Worldwide Express NPS by Ethnicity
Worldwide Express's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Other -50 | Other | -50 |
Worldwide Express NPS by Age
Worldwide Express's NPS was rated -50 points by customers ages 36-40 on Comparably.
Worldwide Express NPS by Usage
Worldwide Express's NPS was rated the highest by customers who have used Worldwide Express's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Worldwide Express Customer Reviews
Out of the 6 Worldwide Express customer reviews 1 was positive and 5 were constructive. Worldwide Express customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Worldwide Express Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Worldwide Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Worldwide Express Customer Loyalty Score by Gender
Male customers rated Worldwide Express's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Worldwide Express.
Male
78%
Yes
Female
55%
Yes
Worldwide Express Customer Loyalty Score by Ethnicity
Worldwide Express's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Worldwide Express.
61
out of 100
Caucasian
78
out of 100
Other
Worldwide Express Customer Loyalty Score by Age
Worldwide Express's Customer Loyalty score was rated 55% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Worldwide Express.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
Worldwide Express Customer Loyalty Score by Usage
Worldwide Express's Customer Loyalty score was rated the highest by customers who have used Worldwide Express's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Worldwide Express Product Quality
2.3/5
Worldwide Express has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Worldwide Express' overall Product Quality score rated by its users and customers.
Worldwide Express Product Information
Worldwide Express’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://wwex.com
- Company Size
- 501-1,000 Employees
Industry
Analytics
Productivity
Travel
Quick Insights into Worldwide Express Product Quality
Worldwide Express's Product Quality score was rated highest by customers who have used Worldwide Express's products/services for Less than 1 Year, and rated lowest by customers who have used Worldwide Express's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Worldwide Express' Product Quality.
Ranked Worldwide Express Product Quality the Highest
Ranked Worldwide Express Product Quality the Lowest
Worldwide Express Product Quality Score by Gender
Worldwide Express's Product Quality score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Worldwide Express.
Male
2.1/5
Female
2.1/5
Worldwide Express Product Quality Score by Ethnicity
Worldwide Express's Product Quality score was rated 1.9 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Worldwide Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.9 | Other | 1.9 |
Worldwide Express Product Quality Score by Age
Worldwide Express's Product Quality score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Worldwide Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Worldwide Express Product Quality Score by Usage
Worldwide Express's Product Quality score was rated the highest by customers who have used Worldwide Express's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Worldwide Express Pricing
Worldwide Express ROI & Value For Money
2.5/5
Worldwide Express has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Worldwide Express' overall ROI score rated by its users and customers.
Quick Insights into Worldwide Express ROI
Worldwide Express's ROI score was rated highest by customers who have used Worldwide Express's products/services for Less than 1 Year, and rated lowest by customers who have used Worldwide Express's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Worldwide Express' ROI score.
Ranked Worldwide Express ROI the Highest
Ranked Worldwide Express ROI the Lowest
Worldwide Express ROI Score by Gender
Female customers rated Worldwide Express's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Worldwide Express.
Male
2.4/5
Female
2.9/5
Worldwide Express ROI Score by Ethnicity
Worldwide Express's ROI score was rated 2.1 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Worldwide Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2.1 | Other | 2.1 |
Worldwide Express ROI Score by Age
Worldwide Express's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Worldwide Express.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Worldwide Express ROI Score by Usage
Worldwide Express's ROI score was rated the highest by customers who have used Worldwide Express's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Worldwide Express Customer Satisfaction (CSAT)
Worldwide Express Customer Satisfaction (CSAT) Score
33 / 100
Worldwide Express has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Worldwide Express Customer Satisfaction
Worldwide Express's Customer Satisfaction score was rated highest by customers who have used Worldwide Express's products/services for 5 to 10 Years, and rated lowest by customers who have used Worldwide Express's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Worldwide Express' Customer Satisfaction.
Ranked Worldwide Express Customer Satisfaction the Highest
Ranked Worldwide Express Customer Satisfaction the Lowest
Worldwide Express Customer Satisfaction Score by Gender
Female customers rated Worldwide Express's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Worldwide Express.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Worldwide Express Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Worldwide Express' Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Worldwide Express.
16 / 100
Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to Other
Worldwide Express' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Worldwide Express.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Worldwide Express Customer Satisfaction Score by Age
Worldwide Express's Customer Satisfaction score was rated 25 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Worldwide Express.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% |
Worldwide Express Customer Satisfaction Score by Usage
Worldwide Express's Customer Satisfaction score was rated the highest by customers who have used Worldwide Express's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Worldwide Express Customer Service
2.2/5
Worldwide Express has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Worldwide Express' overall Customer Service score rated by its users and customers.
About Worldwide Express's Customer Service
Address
2828 Routh Street, Suite 400, Dallas, TX 75201
Website
http://wwex.com
Phone Number
214-720-2420
Quick Insights into Worldwide Express Customer Service
Worldwide Express's Customer Service score was rated highest by customers who have used Worldwide Express's products/services for 5 to 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Worldwide Express' Customer Service score.
Ranked Worldwide Express Customer Service the Highest
Ranked Worldwide Express Customer Service the Lowest
Worldwide Express Customer Service Score by Gender
Worldwide Express's Customer Service score was rated 2.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Worldwide Express.
Male
2.1/5
Female
2.1/5
Worldwide Express Customer Service Score by Ethnicity
Worldwide Express's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Worldwide Express.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Worldwide Express Customer Service Score by Age
Worldwide Express's Customer Service score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Worldwide Express.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Worldwide Express Customer Service Score by Usage
Worldwide Express's Customer Service score was rated the highest by customers who have used Worldwide Express's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Worldwide Express as an Employer
4.5/5
Worldwide Express has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Worldwide Express scored a -21 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Worldwide Express would recommend the brand to a friend. ENPS measures how likely Worldwide Express employees would recommend working at Worldwide Express to a friend.
Net Promoter Score
-21
NPS Score
| 38% | Promoters |
|---|---|
| 3% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 63% | Promoters |
|---|---|
| 10% | Passive |
| 27% | Detractors |
