65
NPS
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WP Engine
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About WP Engine's Brand
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
WP Engine CMO
WP Engine NPS
WP Engine's Net Promoter Score (NPS) is a 65 with 80% Promoters, 5% Passives, and 15% Detractors. Net Promoter Score tracks whether WP Engine's customers would recommend using the product based on a scale of -100 to 100.
WP Engine Overall NPS
| 80% | Promoters |
|---|---|
| 5% | Passives |
| 15% | Detractors |
WP Engine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 40 | Feb 2022 | 40 |
Apr 2022 57 | Apr 2022 | 57 |
May 2022 63 | May 2022 | 63 |
Aug 2022 66 | Aug 2022 | 66 |
Oct 2022 70 | Oct 2022 | 70 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 64 | Jan 2023 | 64 |
May 2023 67 | May 2023 | 67 |
Aug 2023 57 | Aug 2023 | 57 |
Dec 2023 58 | Dec 2023 | 58 |
May 2024 62 | May 2024 | 62 |
Sep 2025 65 | Sep 2025 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WP Engine NPS by Gender
WP Engine's NPS was rated 100 by both Female and Male customers on Comparably.
Male
100
WP Engine's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
100
WP Engine's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
WP Engine NPS by Ethnicity
WP Engine's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
WP Engine NPS by Age
WP Engine's NPS was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.
WP Engine NPS by Usage
WP Engine's NPS was rated 100 points by customers who have used WP Engine's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
WP Engine Customer Reviews
Out of the 2 WP Engine customer reviews 2 were positive and 0 were constructive. WP Engine customer reviews reflect that all customers have a favorable experience using the products/services of the company.
WP Engine Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of WP Engine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WP Engine Customer Loyalty Score by Gender
WP Engine's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WP Engine.
Male
100%
Yes
Female
100%
Yes
WP Engine Customer Loyalty Score by Ethnicity
WP Engine's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WP Engine.
100
out of 100
Caucasian
WP Engine Customer Loyalty Score by Age
WP Engine's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WP Engine.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
WP Engine Customer Loyalty Score by Usage
WP Engine's Customer Loyalty score was rated 100% by customers who have used WP Engine's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WP Engine Customer Loyalty Score by Industry
WP Engine's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WP Engine Product Quality
4.3/5
WP Engine has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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WP Engine Product Information
WP Engine’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WP Engine's product the highest.
- Website
- http://wpengine.com
- Company Size
- 201-500 Employees
Industry
Business Services
Content
Enterprise
Quick Insights into WP Engine Product Quality
WP Engine's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used WP Engine's products/services for Less than 1 Year.
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Ranked WP Engine Product Quality the Highest
Ranked WP Engine Product Quality the Lowest
WP Engine Product Quality Score by Gender
WP Engine's Product Quality score was rated 5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WP Engine.
Male
5/5
Female
5/5
WP Engine Product Quality Score by Ethnicity
WP Engine's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WP Engine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
WP Engine Product Quality Score by Age
WP Engine's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WP Engine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
36-40 4.6 | 36-40 | 4.6 |
WP Engine Product Quality Score by Usage
WP Engine's Product Quality score was rated the highest by customers who have used WP Engine's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WP Engine Product Quality Score by Industry
WP Engine's Product Quality score was rated 4.9 stars by Tech industry customers.
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WP Engine Pricing
WP Engine ROI & Value For Money
3.7/5
WP Engine has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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WP Engine Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into WP Engine ROI
WP Engine's ROI score was rated highest by customers who have used WP Engine's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
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Ranked WP Engine ROI the Highest
Ranked WP Engine ROI the Lowest
WP Engine ROI Score by Gender
Female customers rated WP Engine's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WP Engine.
Male
4.4/5
Female
4.6/5
WP Engine ROI Score by Ethnicity
WP Engine's ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WP Engine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
WP Engine ROI Score by Age
WP Engine's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WP Engine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 4.3 | 36-40 | 4.3 |
WP Engine ROI Score by Usage
WP Engine's ROI score was rated the highest by customers who have used WP Engine's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WP Engine ROI Score by Industry
WP Engine's ROI score was rated 4.6 stars by Tech industry customers.
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WP Engine Customer Satisfaction (CSAT)
WP Engine Customer Satisfaction (CSAT) Score
75 / 100
WP Engine has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WP Engine Customer Satisfaction
WP Engine's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used WP Engine's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked WP Engine's Customer Satisfaction.
Ranked WP Engine Customer Satisfaction the Highest
Ranked WP Engine Customer Satisfaction the Lowest
WP Engine Customer Satisfaction Score by Gender
Male customers rated WP Engine's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WP Engine.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
WP Engine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WP Engine's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WP Engine.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
WP Engine Customer Satisfaction Score by Age
WP Engine's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WP Engine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 100% |
WP Engine Customer Satisfaction Score by Usage
WP Engine's Customer Satisfaction score was rated the highest by customers who have used WP Engine's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WP Engine Customer Satisfaction Score by Industry
WP Engine's Customer Satisfaction score was rated 88 points by Tech industry customers.
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{
"title": "WP Engine Customer Satisfaction Score by Industry",
"text": "WP Engine's Customer Satisfaction score was rated 88 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "WP Engine's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 88
}
]
}WP Engine Customer Service
4/5
WP Engine has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About WP Engine's Customer Service
Address
504 Lavaca St, Austin, TX 78701
Website
http://wpengine.com
Phone Number
(877) 344-9743
WP Engine's Social Links
Quick Insights into WP Engine Customer Service
WP Engine's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used WP Engine's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked WP Engine's Customer Service score.
Ranked WP Engine Customer Service the Highest
Ranked WP Engine Customer Service the Lowest
WP Engine Customer Service Score by Gender
Male customers rated WP Engine's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WP Engine.
Male
4.9/5
Female
4.8/5
WP Engine Customer Service Score by Ethnicity
WP Engine's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WP Engine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
WP Engine Customer Service Score by Age
WP Engine's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WP Engine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
36-40 4.3 | 36-40 | 4.3 |
WP Engine Customer Service Score by Usage
WP Engine's Customer Service score was rated the highest by customers who have used WP Engine's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WP Engine Customer Service Score by Industry
WP Engine's Customer Service score was rated 4.6 stars by Tech industry customers.
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WP Engine as an Employer
4.2/5
WP Engine has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WP Engine scored a 65 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of WP Engine would recommend the brand to a friend. ENPS measures how likely WP Engine employees would recommend working at WP Engine to a friend.
Net Promoter Score
65
NPS Score
| 80% | Promoters |
|---|---|
| 5% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 64% | Promoters |
|---|---|
| 17% | Passive |
| 19% | Detractors |
