67
NPS
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Wpromote
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About Wpromote's Brand
Wpromote is a digital marketing agency that offers multi-channel campaigns and search engine marketing solutions.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Wpromote NPS
Wpromote's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether Wpromote's customers would recommend using the product based on a scale of -100 to 100.
Wpromote Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
Wpromote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 66 | Nov 2021 | 66 |
Dec 2021 75 | Dec 2021 | 75 |
Apr 2022 80 | Apr 2022 | 80 |
Mar 2023 49 | Mar 2023 | 49 |
Mar 2024 57 | Mar 2024 | 57 |
Aug 2024 63 | Aug 2024 | 63 |
Oct 2024 66 | Oct 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wpromote Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Wpromote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wpromote Product Quality
3.6/5
Wpromote has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Wpromote's overall Product Quality score rated by its users and customers.
Wpromote Product Information
Wpromote’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.wpromote.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Media
Wpromote Pricing
Wpromote ROI & Value For Money
3.8/5
Wpromote has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wpromote Customer Satisfaction (CSAT)
Wpromote Customer Satisfaction (CSAT) Score
72 / 100
Wpromote has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wpromote Customer Service
4/5
Wpromote has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wpromote's Customer Service
Address
El Segundo, CA
Website
www.wpromote.com
Wpromote as an Employer
4.5/5
Wpromote has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wpromote scored a 67 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Wpromote would recommend the brand to a friend. ENPS measures how likely Wpromote employees would recommend working at Wpromote to a friend.
Net Promoter Score
67
NPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
