-80
NPS
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Wren Kitchens
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About Wren Kitchens' Brand
At Wren Kitchens, we take pride in being the top kitchen retailer in the UK. All our kitchens are made in-house at our factories in the UK and delivered using our own fleet of trucks. With more than 100 showrooms throughout the UK and the US, we have plans to expand this number in the next five years. We are proud of our commitment to our employees, and we have received recognition for it. We have won several awards, including the Best On-boarding Experience award in 2022 and being named National Retailer of the Year in 2023. These accolades demonstrate our dedication to creating a supportive and rewarding work environment for our staff.
Brand at a Glance
66%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Wren Kitchens NPS
Wren Kitchens's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Wren Kitchens's customers would recommend using the product based on a scale of -100 to 100.
Wren Kitchens Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Wren Kitchens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Jan 2025 -50 | Jan 2025 | -50 |
Mar 2025 -75 | Mar 2025 | -75 |
Jun 2025 -80 | Jun 2025 | -80 |
Jul 2025 -83 | Jul 2025 | -83 |
Aug 2025 -85 | Aug 2025 | -85 |
Sep 2025 -77 | Sep 2025 | -77 |
Oct 2025 -80 | Oct 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wren Kitchens NPS by Gender
Female customers rated Wren Kitchens's NPS 40 points higher than Male customers.
Male
-100
Wren Kitchens's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
Wren Kitchens's NPS was rated -60 by Female customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Wren Kitchens NPS by Ethnicity
Wren Kitchens's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Other -100 | Other | -100 |
Wren Kitchens NPS by Usage
Wren Kitchens's NPS was rated -71 points by customers who have used Wren Kitchens's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -71 | Less than 1 Year | -71 |
Wren Kitchens Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Wren Kitchens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wren Kitchens Customer Loyalty Score by Gender
Male customers rated Wren Kitchens's Customer Loyalty score 54% higher than Female customers.
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Male
100%
Yes
Female
46%
Yes
Wren Kitchens Customer Loyalty Score by Ethnicity
Wren Kitchens's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wren Kitchens.
55
out of 100
Caucasian
70
out of 100
Other
Wren Kitchens Customer Loyalty Score by Usage
Wren Kitchens's Customer Loyalty score was rated 61% by customers who have used Wren Kitchens's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wren Kitchens Product Quality
2.1/5
Wren Kitchens has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Wren Kitchens Product Information
Wren Kitchens’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.wrenkitchens.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Wren Kitchens Product Quality
Wren Kitchens's Product Quality score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Wren Kitchens Product Quality the Highest
Ranked Wren Kitchens Product Quality the Lowest
Wren Kitchens Product Quality Score by Gender
Female customers rated Wren Kitchens's Product Quality score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Wren Kitchens Product Quality Score by Ethnicity
Wren Kitchens's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wren Kitchens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Wren Kitchens Product Quality Score by Usage
Wren Kitchens's Product Quality score was rated 1.8 stars by customers who have used Wren Kitchens's products/services for Less than 1 Year.
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Wren Kitchens Pricing
Wren Kitchens ROI & Value For Money
2/5
Wren Kitchens has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Wren Kitchens ROI
Wren Kitchens's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Wren Kitchens ROI the Highest
Ranked Wren Kitchens ROI the Lowest
Wren Kitchens ROI Score by Gender
Female customers rated Wren Kitchens's ROI score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
Wren Kitchens ROI Score by Ethnicity
Wren Kitchens's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wren Kitchens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Wren Kitchens ROI Score by Usage
Wren Kitchens's ROI score was rated 1.7 stars by customers who have used Wren Kitchens's products/services for Less than 1 Year.
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Wren Kitchens Customer Satisfaction (CSAT)
Wren Kitchens Customer Satisfaction (CSAT) Score
20 / 100
Wren Kitchens has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wren Kitchens Customer Satisfaction
Wren Kitchens's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Wren Kitchens Customer Satisfaction the Highest
Ranked Wren Kitchens Customer Satisfaction the Lowest
Wren Kitchens Customer Satisfaction Score by Gender
Female customers rated Wren Kitchens's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wren Kitchens.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Wren Kitchens Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wren Kitchens' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
Wren Kitchens' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wren Kitchens.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Wren Kitchens Customer Satisfaction Score by Usage
Wren Kitchens's Customer Satisfaction score was rated 29 points by customers who have used Wren Kitchens's products/services for Less than 1 Year.
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Wren Kitchens Customer Service
1.7/5
Wren Kitchens has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Wren Kitchens's Customer Service
Address
The Nest, Falkland Way, DN18 5RL United Kingdom
Website
http://www.wrenkitchens.com/
Phone Number
0345 127 7008
Wren Kitchens's Social Links
Quick Insights into Wren Kitchens Customer Service
Wren Kitchens's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Wren Kitchens' Customer Service score.
Ranked Wren Kitchens Customer Service the Highest
Ranked Wren Kitchens Customer Service the Lowest
Wren Kitchens Customer Service Score by Gender
Wren Kitchens's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wren Kitchens.
Male
1.5/5
Female
1.5/5
Wren Kitchens Customer Service Score by Ethnicity
Wren Kitchens's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wren Kitchens.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Wren Kitchens Customer Service Score by Usage
Wren Kitchens's Customer Service score was rated 1.5 stars by customers who have used Wren Kitchens's products/services for Less than 1 Year.
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Consumer vs. Employees
Wren Kitchens scored a -80 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Wren Kitchens would recommend the brand to a friend. ENPS measures how likely Wren Kitchens employees would recommend working at Wren Kitchens to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
