-50
NPS
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WS Packaging Group
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About WS Packaging Group's Brand
We are North America's leading label converter.
Brand at a Glance
68%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
WS Packaging Group NPS
WS Packaging Group's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether WS Packaging Group's customers would recommend using the product based on a scale of -100 to 100.
WS Packaging Group Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
WS Packaging Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WS Packaging Group NPS by Ethnicity
WS Packaging Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
WS Packaging Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of WS Packaging Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WS Packaging Group Customer Loyalty Score by Ethnicity
WS Packaging Group's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WS Packaging Group.
70
out of 100
Caucasian
WS Packaging Group Product Quality
2.2/5
WS Packaging Group has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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WS Packaging Group Product Information
WS Packaging Group’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.wspackaging.com
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Manufacturing
Quick Insights into WS Packaging Group Product Quality
WS Packaging Group's Product Quality score was rated highest by Caucasian customers.
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Ranked WS Packaging Group Product Quality the Highest
WS Packaging Group Product Quality Score by Ethnicity
WS Packaging Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WS Packaging Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WS Packaging Group Pricing
WS Packaging Group ROI & Value For Money
2.1/5
WS Packaging Group has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into WS Packaging Group ROI
WS Packaging Group's ROI score was rated highest by Caucasian customers.
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Ranked WS Packaging Group ROI the Highest
WS Packaging Group ROI Score by Ethnicity
WS Packaging Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WS Packaging Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WS Packaging Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WS Packaging Group Customer Service
2.3/5
WS Packaging Group has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About WS Packaging Group's Customer Service
Address
2571 South Hemlock Road, Green Bay, WI 54229
Website
http://www.wspackaging.com
Phone Number
877-977-5177
Quick Insights into WS Packaging Group Customer Service
WS Packaging Group's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WS Packaging Group's Customer Service score.
Ranked WS Packaging Group Customer Service the Highest
WS Packaging Group Customer Service Score by Ethnicity
WS Packaging Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WS Packaging Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WS Packaging Group as an Employer
2.2/5
WS Packaging Group has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WS Packaging Group scored a -50 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of WS Packaging Group would recommend the brand to a friend. ENPS measures how likely WS Packaging Group employees would recommend working at WS Packaging Group to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
