-7
NPS
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Brand Page
WTA Inc
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About WTA Inc's Brand
Brand at a Glance
87%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
WTA Inc NPS
WTA Inc's Net Promoter Score (NPS) is a -7 with 33% Promoters, 27% Passives, and 40% Detractors. Net Promoter Score tracks whether WTA Inc's customers would recommend using the product based on a scale of -100 to 100.
WTA Inc Overall NPS
| 33% | Promoters |
|---|---|
| 27% | Passives |
| 40% | Detractors |
WTA Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -50 | Dec 2022 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
Nov 2023 -17 | Nov 2023 | -17 |
Mar 2024 -12 | Mar 2024 | -12 |
May 2024 -22 | May 2024 | -22 |
Jun 2024 -20 | Jun 2024 | -20 |
Sep 2024 -27 | Sep 2024 | -27 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -23 | May 2025 | -23 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -7 | Aug 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WTA Inc Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of WTA Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WTA Inc Product Quality
3.2/5
WTA Inc has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WTA Inc Product Information
WTA Inc’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- wtatennis.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
WTA Inc Pricing
WTA Inc ROI & Value For Money
2.7/5
WTA Inc has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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WTA Inc Customer Satisfaction (CSAT)
WTA Inc Customer Satisfaction (CSAT) Score
63 / 100
WTA Inc has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WTA Inc Customer Service
3/5
WTA Inc has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About WTA Inc's Customer Service
Address
5296 South Commerce Drive Suite 205, Saint Petersburg, FL 84107
Website
wtatennis.com
WTA Inc as an Employer
2.5/5
WTA Inc has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
WTA Inc scored a -7 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of WTA Inc would recommend the brand to a friend. ENPS measures how likely WTA Inc employees would recommend working at WTA Inc to a friend.
Net Promoter Score
-7
NPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
