44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wufoo
Marketing or Exec? Claim Your Free Account
About Wufoo's Brand
Wufoo is an online platform that enables users to create web forms, event registrations, and online surveys.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Wufoo NPS
Wufoo's Net Promoter Score (NPS) is a 44 with 66% Promoters, 12% Passives, and 22% Detractors. Net Promoter Score tracks whether Wufoo's customers would recommend using the product based on a scale of -100 to 100.
Wufoo Overall NPS
| 66% | Promoters |
|---|---|
| 12% | Passives |
| 22% | Detractors |
Wufoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wufoo NPS by Usage
Wufoo's NPS was rated the highest by customers who have used Wufoo's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Wufoo Product Quality
4.3/5
Wufoo has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wufoo's overall Product Quality score rated by its users and customers.
Wufoo Product Information
Wufoo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Wufoo supports Web devices and offers products for small, medium, and large sized businesses.
Wufoo’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://wufoo.com
Languages Supported
English
Product Type
Development Tools Software
Data Entry Software
Form Builder Software
Wufoo Pricing
Wufoo ROI & Value For Money
4.2/5
Wufoo has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Wufoo's overall ROI score rated by its users and customers.
Wufoo Pricing Plans
Wufoo has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Wufoo uses a subscription model. For the users that are not ready to commit yet, Wufoo also offers a free trial.
Who Uses Wufoo?
Small Businesses
Medium Businesses
Large Enterprises
Wufoo Customer Service
3.7/5
Wufoo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wufoo's overall Customer Service score rated by its users and customers.
About Wufoo's Customer Service
Website
http://wufoo.com
