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NPS
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Wunderkind (Formerly BounceX)
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About Wunderkind (Formerly BounceX) Brand
Bounce Exchange enables clients to transform their web traffic by serving content tailored to different visitor segments.
Brand at a Glance
57%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Wunderkind (Formerly BounceX) NPS
Wunderkind (Formerly BounceX)'s Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Wunderkind (Formerly BounceX)'s customers would recommend using the product based on a scale of -100 to 100.
Wunderkind (Formerly BounceX) Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Wunderkind (Formerly BounceX) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -10 | Mar 2022 | -10 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -9 | Jun 2022 | -9 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 8 | Aug 2022 | 8 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 6 | Nov 2022 | 6 |
Dec 2022 10 | Dec 2022 | 10 |
May 2023 10 | May 2023 | 10 |
Sep 2023 9 | Sep 2023 | 9 |
Feb 2024 4 | Feb 2024 | 4 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wunderkind (Formerly BounceX) NPS by Gender
Female customers rated Wunderkind (Formerly BounceX)'s NPS 84 points higher than Male customers.
Male
-50
Wunderkind (Formerly BounceX)'s NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
34
Wunderkind (Formerly BounceX)'s NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Wunderkind (Formerly BounceX) NPS by Ethnicity
Wunderkind (Formerly BounceX)'s NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Wunderkind (Formerly BounceX) NPS by Age
Wunderkind (Formerly BounceX)'s NPS was rated -34 points by customers ages 26-30 on Comparably.
Wunderkind (Formerly BounceX) NPS by Usage
Wunderkind (Formerly BounceX)'s NPS was rated 0 points by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Wunderkind (Formerly BounceX) Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Wunderkind (Formerly BounceX) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wunderkind (Formerly BounceX) Customer Loyalty Score by Gender
Female customers rated Wunderkind (Formerly BounceX)'s Customer Loyalty score 37% higher than Male customers.
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Male
33%
Yes
Female
70%
Yes
Wunderkind (Formerly BounceX) Customer Loyalty Score by Ethnicity
Wunderkind (Formerly BounceX)'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wunderkind (Formerly BounceX).
70
out of 100
Caucasian
Wunderkind (Formerly BounceX) Customer Loyalty Score by Age
Wunderkind (Formerly BounceX)'s Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wunderkind (Formerly BounceX).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
Wunderkind (Formerly BounceX) Customer Loyalty Score by Usage
Wunderkind (Formerly BounceX)'s Customer Loyalty score was rated 55% by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Wunderkind (Formerly BounceX) Customer Loyalty Score by Industry
Wunderkind (Formerly BounceX)'s Customer Loyalty score was rated 40% by Tech industry customers.
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Wunderkind (Formerly BounceX) Product Quality
3.4/5
Wunderkind (Formerly BounceX) has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Wunderkind (Formerly BounceX) Product Information
Wunderkind (Formerly BounceX) serves markets in the United States. Wunderkind (Formerly BounceX) offers products for medium and large sized businesses.
Wunderkind (Formerly BounceX)’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wunderkind (Formerly BounceX)'s product the highest.
- Website
- http://www.wunderkind.co/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Website Monitoring Software
Development Tools Software
Content Marketing Software
Marketing Analytics Software
Web Analytics Software
Quick Insights into Wunderkind (Formerly BounceX) Product Quality
Wunderkind (Formerly BounceX)'s Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Wunderkind (Formerly BounceX) Product Quality the Highest
Ranked Wunderkind (Formerly BounceX) Product Quality the Lowest
Wunderkind (Formerly BounceX) Product Quality Score by Gender
Female customers rated Wunderkind (Formerly BounceX)'s Product Quality score 1.4 stars higher than Male customers.
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Male
2.7/5
Female
4.1/5
Wunderkind (Formerly BounceX) Product Quality Score by Ethnicity
Wunderkind (Formerly BounceX)'s Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wunderkind (Formerly BounceX).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Wunderkind (Formerly BounceX) Product Quality Score by Age
Wunderkind (Formerly BounceX)'s Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wunderkind (Formerly BounceX).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Wunderkind (Formerly BounceX) Product Quality Score by Usage
Wunderkind (Formerly BounceX)'s Product Quality score was rated 3 stars by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Wunderkind (Formerly BounceX) Product Quality Score by Industry
Wunderkind (Formerly BounceX)'s Product Quality score was rated 3 stars by Tech industry customers.
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Wunderkind (Formerly BounceX) Pricing
Wunderkind (Formerly BounceX) ROI & Value For Money
3.4/5
Wunderkind (Formerly BounceX) has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Wunderkind (Formerly BounceX) Pricing Plans
Wunderkind (Formerly BounceX) has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Wunderkind (Formerly BounceX)?
Medium Businesses
Large Enterprises
Quick Insights into Wunderkind (Formerly BounceX) ROI
Wunderkind (Formerly BounceX)'s ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Wunderkind (Formerly BounceX) ROI the Highest
Ranked Wunderkind (Formerly BounceX) ROI the Lowest
Wunderkind (Formerly BounceX) ROI Score by Gender
Female customers rated Wunderkind (Formerly BounceX)'s ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wunderkind (Formerly BounceX).
Male
2.7/5
Female
4/5
Wunderkind (Formerly BounceX) ROI Score by Ethnicity
Wunderkind (Formerly BounceX)'s ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wunderkind (Formerly BounceX).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Wunderkind (Formerly BounceX) ROI Score by Age
Wunderkind (Formerly BounceX)'s ROI score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wunderkind (Formerly BounceX).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Wunderkind (Formerly BounceX) ROI Score by Usage
Wunderkind (Formerly BounceX)'s ROI score was rated 3.1 stars by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Wunderkind (Formerly BounceX) ROI Score by Industry
Wunderkind (Formerly BounceX)'s ROI score was rated 3 stars by Tech industry customers.
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Wunderkind (Formerly BounceX) Customer Satisfaction (CSAT)
Wunderkind (Formerly BounceX) Customer Satisfaction (CSAT) Score
50 / 100
Wunderkind (Formerly BounceX) has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
25%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wunderkind (Formerly BounceX) Customer Satisfaction
Wunderkind (Formerly BounceX)'s Customer Satisfaction score was rated highest by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Ranked Wunderkind (Formerly BounceX) Customer Satisfaction the Highest
Wunderkind (Formerly BounceX) Customer Satisfaction Score by Gender
Wunderkind (Formerly BounceX)'s Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Wunderkind (Formerly BounceX) Customer Satisfaction Score by Usage
Wunderkind (Formerly BounceX)'s Customer Satisfaction score was rated 50 points by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Wunderkind (Formerly BounceX) Customer Service
3.4/5
Wunderkind (Formerly BounceX) has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Wunderkind (Formerly BounceX)'s Customer Service
Address
620 8th Avenue, Floor 21, New York City, NY 10018
Website
http://www.wunderkind.co/
Phone Number
6464209192
Quick Insights into Wunderkind (Formerly BounceX) Customer Service
Wunderkind (Formerly BounceX)'s Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Wunderkind (Formerly BounceX) Customer Service the Highest
Ranked Wunderkind (Formerly BounceX) Customer Service the Lowest
Wunderkind (Formerly BounceX) Customer Service Score by Gender
Female customers rated Wunderkind (Formerly BounceX)'s Customer Service score 1.6 stars higher than Male customers.
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Male
2.5/5
Female
4.1/5
Wunderkind (Formerly BounceX) Customer Service Score by Ethnicity
Wunderkind (Formerly BounceX)'s Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wunderkind (Formerly BounceX).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Wunderkind (Formerly BounceX) Customer Service Score by Age
Wunderkind (Formerly BounceX)'s Customer Service score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wunderkind (Formerly BounceX).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Wunderkind (Formerly BounceX) Customer Service Score by Usage
Wunderkind (Formerly BounceX)'s Customer Service score was rated 3 stars by customers who have used Wunderkind (Formerly BounceX)'s products/services for Less than 1 Year.
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Wunderkind (Formerly BounceX) Customer Service Score by Industry
Wunderkind (Formerly BounceX)'s Customer Service score was rated 3 stars by Tech industry customers.
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Wunderkind (Formerly BounceX) as an Employer
4.5/5
Wunderkind (Formerly BounceX) has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
CEO of Wunderkind (Formerly BounceX)
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wunderkind (Formerly BounceX) scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Wunderkind (Formerly BounceX) would recommend the brand to a friend. ENPS measures how likely Wunderkind (Formerly BounceX) employees would recommend working at Wunderkind (Formerly BounceX) to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
