-38
NPS
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Brand Page
Wunderman
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About Wunderman's Brand
Advertising, marketing and consulting
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Wunderman CMO
Colby Webb
Colby Webb serves as the Chief Marketing Officer of Wunderman. Colby started at Wunderman in February of 2015. Colby currently resides in the Greater New York City Area.
Wunderman NPS
Wunderman's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether Wunderman's customers would recommend using the product based on a scale of -100 to 100.
Wunderman Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
Wunderman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 -50 | Apr 2021 | -50 |
Jun 2021 -33 | Jun 2021 | -33 |
Sep 2021 -50 | Sep 2021 | -50 |
Nov 2021 -20 | Nov 2021 | -20 |
Mar 2022 -17 | Mar 2022 | -17 |
Nov 2022 -29 | Nov 2022 | -29 |
Mar 2024 -38 | Mar 2024 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wunderman Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Wunderman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wunderman Product Quality
3.9/5
Wunderman has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Wunderman's overall Product Quality score rated by its users and customers.
Wunderman Product Information
Wunderman’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://wunderman.com
- Company Size
- 10,000+ Employees
Industry
AdTech
Business Services
Wunderman Pricing
Wunderman ROI & Value For Money
3.3/5
Wunderman has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Wunderman Customer Satisfaction (CSAT)
Wunderman Customer Satisfaction (CSAT) Score
100 / 100
Wunderman has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wunderman Customer Service
3.6/5
Wunderman has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Wunderman's Customer Service
Address
285 Madison Avenue, New York City, NY 10017
Website
http://wunderman.com
Phone Number
212-941-3000
Wunderman as an Employer
2.8/5
Wunderman has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Wunderman scored a -38 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Wunderman would recommend the brand to a friend. ENPS measures how likely Wunderman employees would recommend working at Wunderman to a friend.
Net Promoter Score
-38
NPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 18% | Promoters |
|---|---|
| 41% | Passive |
| 41% | Detractors |
