100
NPS
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Brand Page
Wurl
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About Wurl's Brand
Wurl is a leader in the streaming TV industry, developing innovative technologies for the delivery of content and ads on TV. The company supports publishers, streamers, and advertisers in growing viewership, maximizing revenue, and strengthening brand value. Wurl, LLC is owned by AppLovin Corporation (NASDAQ: APP). For more information, visit www.wurl.com.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Wurl NPS
Wurl's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wurl's customers would recommend using the product based on a scale of -100 to 100.
Wurl Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wurl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wurl Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wurl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wurl Product Quality
5/5
Wurl has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wurl's overall Product Quality score rated by its users and customers.
Wurl Product Information
Wurl’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wurl.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Media
SaaS
Wurl Pricing
Wurl ROI & Value For Money
5/5
Wurl has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wurl's overall ROI score rated by its users and customers.
Wurl Customer Satisfaction (CSAT)
Wurl Customer Satisfaction (CSAT) Score
100 / 100
Wurl has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wurl Customer Service
5/5
Wurl has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wurl's overall Customer Service score rated by its users and customers.
About Wurl's Customer Service
Address
1100 Page Mill Rd, Palo Alto, CA 94304
Website
http://www.wurl.com
Phone Number
+16504707550
Wurl's Social Links
Wurl as an Employer
3.9/5
Wurl has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Wurl scored a 100 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Wurl would recommend the brand to a friend. ENPS measures how likely Wurl employees would recommend working at Wurl to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
