-9
NPS
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Wurth USA
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About Wurth USA's Brand
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Wurth USA NPS
Wurth USA's Net Promoter Score (NPS) is a -9 with 33% Promoters, 25% Passives, and 42% Detractors. Net Promoter Score tracks whether Wurth USA's customers would recommend using the product based on a scale of -100 to 100.
Wurth USA Overall NPS
| 33% | Promoters |
|---|---|
| 25% | Passives |
| 42% | Detractors |
Wurth USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Apr 2020 -50 | Apr 2020 | -50 |
Jul 2020 -66 | Jul 2020 | -66 |
Oct 2022 -50 | Oct 2022 | -50 |
Jan 2023 -40 | Jan 2023 | -40 |
Apr 2023 -1 | Apr 2023 | -1 |
Aug 2023 12 | Aug 2023 | 12 |
Mar 2024 0 | Mar 2024 | 0 |
Aug 2024 -10 | Aug 2024 | -10 |
Apr 2025 -18 | Apr 2025 | -18 |
May 2025 -8 | May 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wurth USA Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Wurth USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wurth USA Product Quality
3.4/5
Wurth USA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Wurth USA Product Information
Wurth USA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.wurthusa.com
- Company Size
- 501-1,000 Employees
Wurth USA Pricing
Wurth USA ROI & Value For Money
3.1/5
Wurth USA has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Wurth USA Customer Satisfaction (CSAT)
Wurth USA Customer Satisfaction (CSAT) Score
86 / 100
Wurth USA has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wurth USA Customer Service
3.1/5
Wurth USA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Wurth USA's Customer Service
Website
http://www.wurthusa.com
Wurth USA as an Employer
2.5/5
Wurth USA has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Wurth USA scored a -9 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Wurth USA would recommend the brand to a friend. ENPS measures how likely Wurth USA employees would recommend working at Wurth USA to a friend.
Net Promoter Score
-9
NPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
