14
NPS
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Wynright Corporation
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About Wynright Corporation's Brand
Wynright Corporation is the nation’s leading independent, U.S.-based provider of intelligent material handling systems.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Wynright Corporation NPS
Wynright Corporation's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Wynright Corporation's customers would recommend using the product based on a scale of -100 to 100.
Wynright Corporation Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Wynright Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
Nov 2024 15 | Nov 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wynright Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Wynright Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wynright Corporation Product Quality
3/5
Wynright Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wynright Corporation's overall Product Quality score rated by its users and customers.
Wynright Corporation Product Information
Wynright Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.wynright.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Wynright Corporation Pricing
Wynright Corporation ROI & Value For Money
3.2/5
Wynright Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Wynright Corporation Customer Satisfaction (CSAT)
Wynright Corporation Customer Satisfaction (CSAT) Score
50 / 100
Wynright Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wynright Corporation Customer Service
3.2/5
Wynright Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Wynright Corporation's Customer Service
Address
2500 York Road, Elk Grove Village, IL
Website
http://www.wynright.com
Phone Number
8475952178
Wynright Corporation as an Employer
2.6/5
Wynright Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Wynright Corporation scored a 14 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Wynright Corporation would recommend the brand to a friend. ENPS measures how likely Wynright Corporation employees would recommend working at Wynright Corporation to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
