-20
NPS
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WyzAnt
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About WyzAnt's Brand
WyzAnt is an online marketplace that provides tutor-student matching services.??
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
WyzAnt NPS
WyzAnt's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether WyzAnt's customers would recommend using the product based on a scale of -100 to 100.
WyzAnt Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
WyzAnt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -20 | May 2022 | -20 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 15 | Feb 2023 | 15 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2025 -11 | Jan 2025 | -11 |
Aug 2025 -20 | Aug 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WyzAnt Customer Reviews
Out of the 2 WyzAnt customer reviews 1 was positive and 1 was constructive. WyzAnt customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WyzAnt Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of WyzAnt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WyzAnt Product Quality
2.5/5
WyzAnt has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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WyzAnt Product Information
WyzAnt’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.wyzant.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
WyzAnt Pricing
WyzAnt ROI & Value For Money
2.7/5
WyzAnt has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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WyzAnt Customer Satisfaction (CSAT)
WyzAnt Customer Satisfaction (CSAT) Score
38 / 100
WyzAnt has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
24%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WyzAnt Customer Service
2.4/5
WyzAnt has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About WyzAnt's Customer Service
Address
Chicago, IL
Website
http://www.wyzant.com/
WyzAnt as an Employer
2.6/5
WyzAnt has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
WyzAnt scored a -20 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of WyzAnt would recommend the brand to a friend. ENPS measures how likely WyzAnt employees would recommend working at WyzAnt to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
