100
NPS
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XACTWARE SOLUTIONS INC.
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About XACTWARE SOLUTIONS INC. Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
XACTWARE SOLUTIONS INC. NPS
XACTWARE SOLUTIONS INC.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether XACTWARE SOLUTIONS INC.'s customers would recommend using the product based on a scale of -100 to 100.
XACTWARE SOLUTIONS INC. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
XACTWARE SOLUTIONS INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XACTWARE SOLUTIONS INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of XACTWARE SOLUTIONS INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
XACTWARE SOLUTIONS INC. Product Quality
3.2/5
XACTWARE SOLUTIONS INC. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock XACTWARE SOLUTIONS INC. overall Product Quality score rated by its users and customers.
XACTWARE SOLUTIONS INC. Product Information
XACTWARE SOLUTIONS INC.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.xactware.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
XACTWARE SOLUTIONS INC. Pricing
XACTWARE SOLUTIONS INC. ROI & Value For Money
4/5
XACTWARE SOLUTIONS INC. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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XACTWARE SOLUTIONS INC. Customer Satisfaction (CSAT)
XACTWARE SOLUTIONS INC. Customer Satisfaction (CSAT) Score
100 / 100
XACTWARE SOLUTIONS INC. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
XACTWARE SOLUTIONS INC. Customer Service
4.5/5
XACTWARE SOLUTIONS INC. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About XACTWARE SOLUTIONS INC.'s Customer Service
Address
Lehi, UT 84043
Website
http://www.xactware.com
XACTWARE SOLUTIONS INC. as an Employer
Consumer vs. Employees
XACTWARE SOLUTIONS INC. scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of XACTWARE SOLUTIONS INC. would recommend the brand to a friend. ENPS measures how likely XACTWARE SOLUTIONS INC. employees would recommend working at XACTWARE SOLUTIONS INC. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
