9
NPS
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Brand Page
Xandr
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About Xandr's Brand
AppNexus is a technology company whose cloud-based software platform enables and optimizes programmatic online advertising.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Xandr NPS
Xandr's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Xandr's customers would recommend using the product based on a scale of -100 to 100.
Xandr Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Xandr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -20 | Nov 2021 | -20 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 13 | Apr 2022 | 13 |
Jun 2022 25 | Jun 2022 | 25 |
Dec 2023 33 | Dec 2023 | 33 |
Mar 2024 20 | Mar 2024 | 20 |
May 2025 9 | May 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xandr Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Xandr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xandr Product Quality
3.5/5
Xandr has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Xandr's overall Product Quality score rated by its users and customers.
Xandr Product Information
Xandr’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.xandr.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
SaaS
Xandr Pricing
Xandr ROI & Value For Money
4/5
Xandr has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Xandr Customer Satisfaction (CSAT)
Xandr Customer Satisfaction (CSAT) Score
43 / 100
Xandr has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xandr Customer Service
3.9/5
Xandr has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Xandr's overall Customer Service score rated by its users and customers.
About Xandr's Customer Service
Address
28 W. 23rd Street, New York City, NY 10010
Website
https://www.xandr.com/
Phone Number
(646) 723-7844
Xandr's Social Links
Xandr as an Employer
2.6/5
Xandr has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Xandr scored a 9 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Xandr would recommend the brand to a friend. ENPS measures how likely Xandr employees would recommend working at Xandr to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
