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Xandr
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About Xandr's Brand

AppNexus is a technology company whose cloud-based software platform enables and optimizes programmatic online advertising.

Brand at a Glance

60%
Customer Loyalty
3.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service

Xandr NPS

Xandr's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Xandr's customers would recommend using the product based on a scale of -100 to 100.

Xandr Overall NPS

13
NPS
42%Promoters
29%Passives
29%Detractors
Xandr Overall NPS

Xandr NPS Trend

-100
-50
0
50
100
Sep 2020
0
Sep 20200
Apr 2021
33
Apr 202133
Sep 2021
0
Sep 20210
Nov 2021
-20
Nov 2021-20
Mar 2022
0
Mar 20220
Apr 2022
13
Apr 202213

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Xandr Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of Xandr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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60
60%
40
40%
Xandr Customer Loyalty

Xandr Product Quality

3.1/5

Xandr has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Xandr's overall Product Quality score rated by its users and customers.

Xandr Product Information

Xandr’s product quality score is a 3.1 out of 5 as rated by its users and customers.

Website
https://www.xandr.com/
Company Size
501-1,000 Employees

Industry

Tech
AdTech
SaaS

Xandr Pricing

Xandr ROI & Value For Money

3.8/5

Xandr has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Xandr's overall ROI score rated by its users and customers.

Xandr Customer Service

3.7/5

Xandr has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Xandr's overall Customer Service score rated by its users and customers.

About Xandr's Customer Service

Address

28 W. 23rd Street, New York City, NY 10010


Website

https://www.xandr.com/


Phone Number

(646) 723-7844

Xandr as an Employer

2.5/5

Xandr has a 2.5/5 stars for its overall company culture rated by their employees

  Xandr CEO
bottom
40%
CEO of Xandr

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Xandr scored a 13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Xandr would recommend the brand to a friend. ENPS measures how likely Xandr employees would recommend working at Xandr to a friend.

Net Promoter Score

13
NPS Score
42%Promoters
29%Passive
29%Detractors

Employee Net Promoter Score

0
eNPS Score
33%Promoters
34%Passive
33%Detractors

Global Ranking Snapshot

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