-25
NPS
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Xanitos
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About Xanitos' Brand
Xanitos is a management company that provides hospital housekeeping, patient transport, and central laundries services.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Xanitos NPS
Xanitos's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Xanitos's customers would recommend using the product based on a scale of -100 to 100.
Xanitos Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Xanitos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2024 -66 | Oct 2024 | -66 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xanitos Customer Reviews
Out of the 2 Xanitos customer reviews 1 was positive and 1 was constructive. Xanitos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Xanitos Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Xanitos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xanitos Product Quality
3.2/5
Xanitos has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Xanitos Product Information
Xanitos’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://xanitos.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Xanitos Pricing
Xanitos ROI & Value For Money
3.2/5
Xanitos has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Xanitos Customer Satisfaction (CSAT)
Xanitos Customer Satisfaction (CSAT) Score
67 / 100
Xanitos has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xanitos Customer Service
3.2/5
Xanitos has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Xanitos's Customer Service
Address
3809 West Chester Pike, Suite 210, Newtown Square, PA
Website
http://xanitos.com
Phone Number
(423) 778-2578
Xanitos as an Employer
2.6/5
Xanitos has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Xanitos scored a -25 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Xanitos would recommend the brand to a friend. ENPS measures how likely Xanitos employees would recommend working at Xanitos to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
