-26
NPS
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Xanterra
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About Xanterra's Brand
Xanterra Parks & Resorts is a global diversified travel & hospitality company.
Brand at a Glance
56%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Xanterra CMO
Betsy ORourke
Betsy ORourke serves as the Chief Marketing Officer of Xanterra Parks & Resorts. Betsy started at Xanterra Parks & Resorts in Sep of 2012. Betsy currently resides in the Greater Denver Area.
Xanterra NPS
Xanterra's Net Promoter Score (NPS) is a -26 with 35% Promoters, 4% Passives, and 61% Detractors. Net Promoter Score tracks whether Xanterra's customers would recommend using the product based on a scale of -100 to 100.
Xanterra Overall NPS
| 35% | Promoters |
|---|---|
| 4% | Passives |
| 61% | Detractors |
Xanterra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -53 | Dec 2022 | -53 |
Apr 2023 -55 | Apr 2023 | -55 |
May 2023 -40 | May 2023 | -40 |
Jul 2023 -43 | Jul 2023 | -43 |
Sep 2023 -37 | Sep 2023 | -37 |
May 2024 -32 | May 2024 | -32 |
Jul 2024 -28 | Jul 2024 | -28 |
Oct 2024 -30 | Oct 2024 | -30 |
Dec 2024 -32 | Dec 2024 | -32 |
Feb 2025 -34 | Feb 2025 | -34 |
Apr 2025 -30 | Apr 2025 | -30 |
Jan 2026 -26 | Jan 2026 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xanterra NPS by Gender
Female customers rated Xanterra's NPS 19 points higher than Male customers.
Male
-70
Xanterra's NPS was rated -70 by Male customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Female
-51
Xanterra's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Xanterra NPS by Ethnicity
Xanterra's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -70 | Caucasian | -70 |
Other 0 | Other | 0 |
Xanterra NPS by Age
Xanterra's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Xanterra NPS by Usage
Xanterra's NPS was rated the highest by customers who have used Xanterra's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -80 | Over 10 Years | -80 |
Xanterra Customer Reviews
Out of the 4 Xanterra customer reviews 2 were positive and 2 were constructive. Xanterra customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Xanterra Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Xanterra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xanterra Customer Loyalty Score by Gender
Female customers rated Xanterra's Customer Loyalty score 25% higher than Male customers.
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Male
45%
Yes
Female
70%
Yes
Xanterra Customer Loyalty Score by Ethnicity
Xanterra's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xanterra.
64
out of 100
Caucasian
55
out of 100
Other
Xanterra Customer Loyalty Score by Age
Xanterra's Customer Loyalty score was rated 70% by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Xanterra.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
66+ 70% | 66+ | 70% |
Xanterra Customer Loyalty Score by Usage
Xanterra's Customer Loyalty score was rated the highest by customers who have used Xanterra's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Xanterra Customer Loyalty Score by Industry
Xanterra's Customer Loyalty score was rated 70% by Education industry customers.
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Xanterra Product Quality
2.3/5
Xanterra has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Xanterra Product Information
Xanterra’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Xanterra's product the highest.
- Website
- http://www.xanterra.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Xanterra Product Quality
Xanterra's Product Quality score was rated highest by customers who have used Xanterra's products/services for 5 to 10 Years, and rated lowest by customers who have used Xanterra's products/services for Less than 1 Year.
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Ranked Xanterra Product Quality the Highest
Ranked Xanterra Product Quality the Lowest
Xanterra Product Quality Score by Gender
Female customers rated Xanterra's Product Quality score 0.7 stars higher than Male customers.
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Male
1.6/5
Female
2.3/5
Xanterra Product Quality Score by Ethnicity
Xanterra's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xanterra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2.4 | Other | 2.4 |
Xanterra Product Quality Score by Age
Xanterra's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Xanterra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
66+ 1.6 | 66+ | 1.6 |
Xanterra Product Quality Score by Usage
Xanterra's Product Quality score was rated the highest by customers who have used Xanterra's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Xanterra Product Quality Score by Industry
Xanterra's Product Quality score was rated 1.5 stars by Education industry customers.
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Xanterra Pricing
Xanterra ROI & Value For Money
2.3/5
Xanterra has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Xanterra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Xanterra ROI
Xanterra's ROI score was rated highest by customers who have used Xanterra's products/services for 5 to 10 Years, and rated lowest by customers who have used Xanterra's products/services for Over 10 Years.
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Ranked Xanterra ROI the Highest
Ranked Xanterra ROI the Lowest
Xanterra ROI Score by Gender
Female customers rated Xanterra's ROI score 0.3 stars higher than Male customers.
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Male
1.9/5
Female
2.2/5
Xanterra ROI Score by Ethnicity
Xanterra's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Xanterra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.7 | Other | 2.7 |
Xanterra ROI Score by Age
Xanterra's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Xanterra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.8 | 56-60 | 2.8 |
66+ 1.5 | 66+ | 1.5 |
Xanterra ROI Score by Usage
Xanterra's ROI score was rated the highest by customers who have used Xanterra's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Xanterra ROI Score by Industry
Xanterra's ROI score was rated 1.5 stars by Education industry customers.
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Xanterra Customer Satisfaction (CSAT)
Xanterra Customer Satisfaction (CSAT) Score
42 / 100
Xanterra has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xanterra Customer Satisfaction
Xanterra's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used Xanterra's products/services for Less than 1 Year.
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Ranked Xanterra Customer Satisfaction the Highest
Ranked Xanterra Customer Satisfaction the Lowest
Xanterra Customer Satisfaction Score by Gender
Female customers rated Xanterra's Customer Satisfaction score 22 points higher than Male customers.
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28 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 45% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Xanterra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Xanterra's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to Other
Xanterra's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Xanterra.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Xanterra Customer Satisfaction Score by Age
Xanterra's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Xanterra.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 66+ | 40% |
Xanterra Customer Satisfaction Score by Usage
Xanterra's Customer Satisfaction score was rated the highest by customers who have used Xanterra's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Xanterra Customer Satisfaction Score by Industry
Xanterra's Customer Satisfaction score was rated 67 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Xanterra Customer Satisfaction Score by Industry",
"text": "Xanterra's Customer Satisfaction score was rated 67 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Xanterra's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Xanterra Customer Service
2.3/5
Xanterra has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Xanterra's overall Customer Service score rated by its users and customers.
About Xanterra's Customer Service
Address
6312 Fiddlers Green Circle Suite 600, Denver, CO 80111
Website
http://www.xanterra.com/
Phone Number
(303) 600-3400
Quick Insights into Xanterra Customer Service
Xanterra's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Xanterra Customer Service the Highest
Ranked Xanterra Customer Service the Lowest
Xanterra Customer Service Score by Gender
Female customers rated Xanterra's Customer Service score 0.2 stars higher than Male customers.
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Male
2/5
Female
2.2/5
Xanterra Customer Service Score by Ethnicity
Xanterra's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Xanterra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 3 | Other | 3 |
Xanterra Customer Service Score by Age
Xanterra's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Xanterra.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
Xanterra Customer Service Score by Usage
Xanterra's Customer Service score was rated the highest by customers who have used Xanterra's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Xanterra Customer Service Score by Industry
Xanterra's Customer Service score was rated 2 stars by Education industry customers.
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Xanterra as an Employer
2.8/5
Xanterra has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Xanterra scored a -26 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Xanterra would recommend the brand to a friend. ENPS measures how likely Xanterra employees would recommend working at Xanterra to a friend.
Net Promoter Score
-26
NPS Score
| 35% | Promoters |
|---|---|
| 4% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
