-60
NPS
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Xaxis
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About Xaxis' Brand
Xaxis is The Outcome Media Company.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Xaxis NPS
Xaxis's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Xaxis's customers would recommend using the product based on a scale of -100 to 100.
Xaxis Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Xaxis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Mar 2026 -60 | Mar 2026 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xaxis Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Xaxis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xaxis Product Quality
3.2/5
Xaxis has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Xaxis Product Information
Xaxis’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.xaxis.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Xaxis Pricing
Xaxis ROI & Value For Money
3.7/5
Xaxis has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Xaxis' overall ROI score rated by its users and customers.
Xaxis Customer Satisfaction (CSAT)
Xaxis Customer Satisfaction (CSAT) Score
50 / 100
Xaxis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xaxis Customer Service
3.3/5
Xaxis has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Xaxis's Customer Service
Address
3 World Trade Center, 175 Greenwich St, 30th Fl, New York City, NY 10006
Website
http://www.xaxis.com
Phone Number
646-259-9285
Xaxis as an Employer
4.1/5
Xaxis has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Xaxis scored a -60 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Xaxis would recommend the brand to a friend. ENPS measures how likely Xaxis employees would recommend working at Xaxis to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
