-73
NPS
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Brand Page
Xbox
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About Xbox's Brand
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Xbox NPS
Xbox's Net Promoter Score (NPS) is a -73 with 13% Promoters, 1% Passives, and 86% Detractors. Net Promoter Score tracks whether Xbox's customers would recommend using the product based on a scale of -100 to 100.
Xbox Overall NPS
| 13% | Promoters |
|---|---|
| 1% | Passives |
| 86% | Detractors |
Xbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -89 | Oct 2022 | -89 |
Nov 2022 -87 | Nov 2022 | -87 |
Dec 2022 -86 | Dec 2022 | -86 |
Feb 2023 -84 | Feb 2023 | -84 |
Mar 2023 -84 | Mar 2023 | -84 |
Apr 2023 -82 | Apr 2023 | -82 |
Oct 2023 -80 | Oct 2023 | -80 |
Dec 2023 -80 | Dec 2023 | -80 |
Jan 2024 -80 | Jan 2024 | -80 |
May 2024 -78 | May 2024 | -78 |
Jun 2025 -76 | Jun 2025 | -76 |
Aug 2025 -74 | Aug 2025 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xbox NPS by Age
Xbox's NPS was rated 80 points by customers ages 18-25 on Comparably.
Xbox Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Xbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xbox Customer Loyalty Score by Age
Xbox's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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0
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100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Xbox Product Quality
4.3/5
Xbox has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Xbox Product Information
Xbox’s product quality score is a 4.3 out of 5 as rated by its users and customers.
Industry
Hardware and Devices
Quick Insights into Xbox Product Quality
Xbox's Product Quality score was rated highest by customers ages 18-25.
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Ranked Xbox Product Quality the Highest
Xbox Product Quality Score by Age
Xbox's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Xbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Xbox Pricing
Xbox ROI & Value For Money
3.9/5
Xbox has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Xbox ROI
Xbox's ROI score was rated highest by customers ages 18-25.
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Ranked Xbox ROI the Highest
Xbox ROI Score by Age
Xbox's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Xbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Xbox Customer Satisfaction (CSAT)
Xbox Customer Satisfaction (CSAT) Score
87 / 100
Xbox has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
63%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xbox Customer Satisfaction
Xbox's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Xbox Customer Satisfaction the Highest
Xbox Customer Satisfaction Score by Age
Xbox's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Xbox.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
Xbox Customer Service
3.7/5
Xbox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Xbox Customer Service
Xbox's Customer Service score was rated highest by customers ages 18-25.
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Ranked Xbox Customer Service the Highest
Xbox Customer Service Score by Age
Xbox's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Xbox.
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20
40
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80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Xbox as an Employer
Consumer vs. Employees
Xbox scored a -73 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Xbox would recommend the brand to a friend. ENPS measures how likely Xbox employees would recommend working at Xbox to a friend.
Net Promoter Score
-73
NPS Score
| 13% | Promoters |
|---|---|
| 1% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
