-57
NPS
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XIFIN
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About XIFIN's Brand
XIFIN is a health information technology company that leverages diagnostic information to improve the quality and economics of healthcare. The XIFIN technology platform facilitates connectivity and workflow automation for accessing and sharing clinical and financial diagnostic data, linking healthcare stakeholders in the delivery and reimbursement of care.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
XIFIN CMO
XIFIN NPS
XIFIN's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether XIFIN's customers would recommend using the product based on a scale of -100 to 100.
XIFIN Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
XIFIN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
May 2022 -60 | May 2022 | -60 |
Jun 2024 -51 | Jun 2024 | -51 |
Jan 2025 -57 | Jan 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XIFIN NPS by Gender
XIFIN's NPS was rated -100 by Male customers on Comparably.
Male
-100
XIFIN's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
XIFIN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
XIFIN Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of XIFIN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
XIFIN Customer Loyalty Score by Gender
XIFIN's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of XIFIN.
Male
40%
Yes
Female
N/A
Yes
XIFIN Product Quality
3.1/5
XIFIN has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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XIFIN Product Information
XIFIN’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.xifin.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into XIFIN Product Quality
XIFIN's Product Quality score was rated highest by Male customers.
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Ranked XIFIN Product Quality the Highest
XIFIN Product Quality Score by Gender
XIFIN's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of XIFIN.
Male
1.6/5
Female
N/A
XIFIN Pricing
XIFIN ROI & Value For Money
2.4/5
XIFIN has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into XIFIN ROI
XIFIN's ROI score was rated highest by Male customers.
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Ranked XIFIN ROI the Highest
XIFIN ROI Score by Gender
XIFIN's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
XIFIN Customer Satisfaction (CSAT)
XIFIN Customer Satisfaction (CSAT) Score
40 / 100
XIFIN has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into XIFIN Customer Satisfaction
XIFIN's Customer Satisfaction score was rated highest by Male customers.
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Ranked XIFIN Customer Satisfaction the Highest
XIFIN Customer Satisfaction Score by Gender
XIFIN's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of XIFIN.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
XIFIN Customer Service
2.4/5
XIFIN has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About XIFIN's Customer Service
Address
12225 El Camino Real, San Diego, CA 92130
Website
http://www.xifin.com
Phone Number
858-793-5700
XIFIN's Social Links
Quick Insights into XIFIN Customer Service
XIFIN's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked XIFIN's Customer Service score.
Ranked XIFIN Customer Service the Highest
XIFIN Customer Service Score by Gender
XIFIN's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of XIFIN.
Male
1.5/5
Female
N/A
XIFIN as an Employer
3.8/5
XIFIN has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
XIFIN scored a -57 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of XIFIN would recommend the brand to a friend. ENPS measures how likely XIFIN employees would recommend working at XIFIN to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
